I feel for the team at JL Systems, I really do. But their product is antiquated and lacks a lot of functionality that has been industry standard for several years, for example click-to-pay and proper conversion tracking on the CMS. Everything you could ever want to do ends up being a custom job that ends up costing thousands. Something as simple as changing a template for an invoice could take weeks. I feel they continue to take on clients without building the capacity within their own walls and they do so at the expense of existing customers. The CMS (DNN) is a nightmare to work with, very glitchy, and feels like it is from the late 2000s. It's hardly a CMS; it's more accurately a content tree of templatized html pages. What's more, any new feature you want to implement - like, say, an Accept Cookies popup/banner - is not possible since you share the same root as multiple other associations, so a change for one site would affect all the others.
Also, because we're not given a dedicated server, sometimes our site goes down for 30+ minutes with no explanation or warning.
I want NOAH to work for us, because the founders mean well and built it from scratch, but it's gotten to the point where it's stifling creativity on our staff because people assume that JL will either slow roll the process, quote us an astronomical price, flat out tell us it's not possible, or take so long going back and forth with their very green customer service reps that it ends up not being worth pursuing from a staff time perspective. NOAH can't keep up with our needs now, so it's doubtful they'd be able to scale up with us as we grow.