Novi AMS

I started in the association space in 2008. I was hired in part to immediately take over an AMS implementation project of Personify for that association. Since then, I have worked for a software vendor before returning to my current association as an IT Director. Novi is my 4th AMS to work with, and by far, it's been the most positive experience to date with any AMS. Novi's customer support has also far exceeded any previous AMS, and they have provided some of the best customer support of any technology vendor that I have worked with in my 40 year IT career.

Novi won't be the right fit for every association, but it was the right choice for our association. While this list isn't exhaustive, we especially appreciate this list of Novi features:

• Customizable Dues & Renewals
• Flexible Member Types
• Activity Timeline
• Directories
• Duplicate record detection & data merge
• Two-way, Real-Time Sync with QuickBooks Online
• Robust event management and event registration for users
• Custom ticketing for those events
• Easy to use Website CMS 
• Member Only Content & Member Compass for profile & company management
• Integration with Constant Contact and MailChimp
• We love Novi Groups!
• Built-in report writing
• Zapier for automation and integration

I started in the association space in 2008. I was hired in part to immediately take over an AMS implementation project of Personify for that association. Since then, I have worked for a software vendor before returning to my current association as an IT Director. Novi is my 4th AMS to work with, and by far, it's been the most positive experience to date with any AMS. Novi's customer support has also far exceeded any previous AMS, and they have provided some of the best customer support of any technology vendor that I have worked with in my 40 year IT career.

Novi won't be the right fit for every association, but it was the right choice for our association. While this list isn't exhaustive, we especially appreciate this list of Novi features:

• Customizable Dues & Renewals
• Flexible Member Types
• Activity Timeline
• Directories
• Duplicate record detection & data merge
• Two-way, Real-Time Sync with QuickBooks Online
• Robust event management and event registration for users
• Custom ticketing for those events
• Easy to use Website CMS 
• Member Only Content & Member Compass for profile & company management
• Integration with Constant Contact and MailChimp
• We love Novi Groups!
• Built-in report writing
• Zapier for automation and integration

I started in the association space in 2008. I was hired in part to immediately take over an AMS implementation project of Personify for that association. Since then, I have worked for a software vendor before returning to my current association as an IT Director. Novi is my 4th AMS to work with, and by far, it's been the most positive experience to date with any AMS. Novi's customer support has also far exceeded any previous AMS, and they have provided some of the best customer support of any technology vendor that I have worked with in my 40 year IT career.

Novi won't be the right fit for every association, but it was the right choice for our association. While this list isn't exhaustive, we especially appreciate this list of Novi features:

• Customizable Dues & Renewals
• Flexible Member Types
• Activity Timeline
• Directories
• Duplicate record detection & data merge
• Two-way, Real-Time Sync with QuickBooks Online
• Robust event management and event registration for users
• Custom ticketing for those events
• Easy to use Website CMS 
• Member Only Content & Member Compass for profile & company management
• Integration with Constant Contact and MailChimp
• We love Novi Groups!
• Built-in report writing
• Zapier for automation and integration

I started in the association space in 2008. I was hired in part to immediately take over an AMS implementation project of Personify for that association. Since then, I have worked for a software vendor before returning to my current association as an IT Director. Novi is my 4th AMS to work with, and by far, it's been the most positive experience to date with any AMS. Novi's customer support has also far exceeded any previous AMS, and they have provided some of the best customer support of any technology vendor that I have worked with in my 40 year IT career.

Novi won't be the right fit for every association, but it was the right choice for our association. While this list isn't exhaustive, we especially appreciate this list of Novi features:

• Customizable Dues & Renewals
• Flexible Member Types
• Activity Timeline
• Directories
• Duplicate record detection & data merge
• Two-way, Real-Time Sync with QuickBooks Online
• Robust event management and event registration for users
• Custom ticketing for those events
• Easy to use Website CMS 
• Member Only Content & Member Compass for profile & company management
• Integration with Constant Contact and MailChimp
• We love Novi Groups!
• Built-in report writing
• Zapier for automation and integration

I started in the association space in 2008. I was hired in part to immediately take over an AMS implementation project of Personify for that association. Since then, I have worked for a software vendor before returning to my current association as an IT Director. Novi is my 4th AMS to work with, and by far, it's been the most positive experience to date with any AMS. Novi's customer support has also far exceeded any previous AMS, and they have provided some of the best customer support of any technology vendor that I have worked with in my 40 year IT career.

Novi won't be the right fit for every association, but it was the right choice for our association. While this list isn't exhaustive, we especially appreciate this list of Novi features:

• Customizable Dues & Renewals
• Flexible Member Types
• Activity Timeline
• Directories
• Duplicate record detection & data merge
• Two-way, Real-Time Sync with QuickBooks Online
• Robust event management and event registration for users
• Custom ticketing for those events
• Easy to use Website CMS 
• Member Only Content & Member Compass for profile & company management
• Integration with Constant Contact and MailChimp
• We love Novi Groups!
• Built-in report writing
• Zapier for automation and integration

I started in the association space in 2008. I was hired in part to immediately take over an AMS implementation project of Personify for that association. Since then, I have worked for a software vendor before returning to my current association as an IT Director. Novi is my 4th AMS to work with, and by far, it's been the most positive experience to date with any AMS. Novi's customer support has also far exceeded any previous AMS, and they have provided some of the best customer support of any technology vendor that I have worked with in my 40 year IT career.

Novi won't be the right fit for every association, but it was the right choice for our association. While this list isn't exhaustive, we especially appreciate this list of Novi features:

• Customizable Dues & Renewals
• Flexible Member Types
• Activity Timeline
• Directories
• Duplicate record detection & data merge
• Two-way, Real-Time Sync with QuickBooks Online
• Robust event management and event registration for users
• Custom ticketing for those events
• Easy to use Website CMS 
• Member Only Content & Member Compass for profile & company management
• Integration with Constant Contact and MailChimp
• We love Novi Groups!
• Built-in report writing
• Zapier for automation and integration

I started in the association space in 2008. I was hired in part to immediately take over an AMS implementation project of Personify for that association. Since then, I have worked for a software vendor before returning to my current association as an IT Director. Novi is my 4th AMS to work with, and by far, it's been the most positive experience to date with any AMS. Novi's customer support has also far exceeded any previous AMS, and they have provided some of the best customer support of any technology vendor that I have worked with in my 40 year IT career.

Novi won't be the right fit for every association, but it was the right choice for our association. While this list isn't exhaustive, we especially appreciate this list of Novi features:

• Customizable Dues & Renewals
• Flexible Member Types
• Activity Timeline
• Directories
• Duplicate record detection & data merge
• Two-way, Real-Time Sync with QuickBooks Online
• Robust event management and event registration for users
• Custom ticketing for those events
• Easy to use Website CMS 
• Member Only Content & Member Compass for profile & company management
• Integration with Constant Contact and MailChimp
• We love Novi Groups!
• Built-in report writing
• Zapier for automation and integration

I started in the association space in 2008. I was hired in part to immediately take over an AMS implementation project of Personify for that association. Since then, I have worked for a software vendor before returning to my current association as an IT Director. Novi is my 4th AMS to work with, and by far, it's been the most positive experience to date with any AMS. Novi's customer support has also far exceeded any previous AMS, and they have provided some of the best customer support of any technology vendor that I have worked with in my 40 year IT career.

Novi won't be the right fit for every association, but it was the right choice for our association. While this list isn't exhaustive, we especially appreciate this list of Novi features:

• Customizable Dues & Renewals
• Flexible Member Types
• Activity Timeline
• Directories
• Duplicate record detection & data merge
• Two-way, Real-Time Sync with QuickBooks Online
• Robust event management and event registration for users
• Custom ticketing for those events
• Easy to use Website CMS 
• Member Only Content & Member Compass for profile & company management
• Integration with Constant Contact and MailChimp
• We love Novi Groups!
• Built-in report writing
• Zapier for automation and integration

I truly cannot say enough good things about our transition over to Novi for our AMS. The transition was so smooth, and our onboarding team was AMAZING to work with. They are thorough, knowledgeable, and quick to assist with any questions or concerns. Novi has been incredibly user friendly and intuitive all around; both on the back-end for our association staff, and on the front-end for our customers. We love the integration with QuickBooks to automate our dues and subscription billing, and our customers love that they can see all of their company's open invoices in one place in their Member Compass. If you're on the fence about Novi, I can't recommend them enough!

I truly cannot say enough good things about our transition over to Novi for our AMS. The transition was so smooth, and our onboarding team was AMAZING to work with. They are thorough, knowledgeable, and quick to assist with any questions or concerns. Novi has been incredibly user friendly and intuitive all around; both on the back-end for our association staff, and on the front-end for our customers. We love the integration with QuickBooks to automate our dues and subscription billing, and our customers love that they can see all of their company's open invoices in one place in their Member Compass. If you're on the fence about Novi, I can't recommend them enough!

I truly cannot say enough good things about our transition over to Novi for our AMS. The transition was so smooth, and our onboarding team was AMAZING to work with. They are thorough, knowledgeable, and quick to assist with any questions or concerns. Novi has been incredibly user friendly and intuitive all around; both on the back-end for our association staff, and on the front-end for our customers. We love the integration with QuickBooks to automate our dues and subscription billing, and our customers love that they can see all of their company's open invoices in one place in their Member Compass. If you're on the fence about Novi, I can't recommend them enough!

I truly cannot say enough good things about our transition over to Novi for our AMS. The transition was so smooth, and our onboarding team was AMAZING to work with. They are thorough, knowledgeable, and quick to assist with any questions or concerns. Novi has been incredibly user friendly and intuitive all around; both on the back-end for our association staff, and on the front-end for our customers. We love the integration with QuickBooks to automate our dues and subscription billing, and our customers love that they can see all of their company's open invoices in one place in their Member Compass. If you're on the fence about Novi, I can't recommend them enough!

I truly cannot say enough good things about our transition over to Novi for our AMS. The transition was so smooth, and our onboarding team was AMAZING to work with. They are thorough, knowledgeable, and quick to assist with any questions or concerns. Novi has been incredibly user friendly and intuitive all around; both on the back-end for our association staff, and on the front-end for our customers. We love the integration with QuickBooks to automate our dues and subscription billing, and our customers love that they can see all of their company's open invoices in one place in their Member Compass. If you're on the fence about Novi, I can't recommend them enough!

I truly cannot say enough good things about our transition over to Novi for our AMS. The transition was so smooth, and our onboarding team was AMAZING to work with. They are thorough, knowledgeable, and quick to assist with any questions or concerns. Novi has been incredibly user friendly and intuitive all around; both on the back-end for our association staff, and on the front-end for our customers. We love the integration with QuickBooks to automate our dues and subscription billing, and our customers love that they can see all of their company's open invoices in one place in their Member Compass. If you're on the fence about Novi, I can't recommend them enough!

I truly cannot say enough good things about our transition over to Novi for our AMS. The transition was so smooth, and our onboarding team was AMAZING to work with. They are thorough, knowledgeable, and quick to assist with any questions or concerns. Novi has been incredibly user friendly and intuitive all around; both on the back-end for our association staff, and on the front-end for our customers. We love the integration with QuickBooks to automate our dues and subscription billing, and our customers love that they can see all of their company's open invoices in one place in their Member Compass. If you're on the fence about Novi, I can't recommend them enough!

I truly cannot say enough good things about our transition over to Novi for our AMS. The transition was so smooth, and our onboarding team was AMAZING to work with. They are thorough, knowledgeable, and quick to assist with any questions or concerns. Novi has been incredibly user friendly and intuitive all around; both on the back-end for our association staff, and on the front-end for our customers. We love the integration with QuickBooks to automate our dues and subscription billing, and our customers love that they can see all of their company's open invoices in one place in their Member Compass. If you're on the fence about Novi, I can't recommend them enough!

Novi allows our association to focus on the things that truly matter like our members, member benefits, and increasing revenue.  We no longer have to build work arounds to get the information we need to make informed decisions.  Novi has allowed out team to become incredibly efficient, which in turn allows us to be creative and innovative.  Being a Novi customer means being a part of the Novi family.  They value your input and strive for continually improvement based off customer needs.  It truly is an AMS built by associations for associations.

Novi allows our association to focus on the things that truly matter like our members, member benefits, and increasing revenue.  We no longer have to build work arounds to get the information we need to make informed decisions.  Novi has allowed out team to become incredibly efficient, which in turn allows us to be creative and innovative.  Being a Novi customer means being a part of the Novi family.  They value your input and strive for continually improvement based off customer needs.  It truly is an AMS built by associations for associations.

Novi is the best AMS I've worked with after 10 years with my organization. They're quick to respond to questions through a helpful chat feature and they are always making updates and improvements. They offer ample opportunity to provide feedback. It easily handles all my daily tasks. The 4/5 for customization is only that your organization might have unique needs and will have to wait for an update to have a way to address those. For example, we originally did not have an efficient way to bill dues to our members so we used a workaround. After a while, Novi made an update and now it works great!

*this review was incentivized by $10 Starbucks gift card that I plan to give to my coworker. Nothing about that gift card changes my views on Novi*

Novi is the best AMS I've worked with after 10 years with my organization. They're quick to respond to questions through a helpful chat feature and they are always making updates and improvements. They offer ample opportunity to provide feedback. It easily handles all my daily tasks. The 4/5 for customization is only that your organization might have unique needs and will have to wait for an update to have a way to address those. For example, we originally did not have an efficient way to bill dues to our members so we used a workaround. After a while, Novi made an update and now it works great!

*this review was incentivized by $10 Starbucks gift card that I plan to give to my coworker. Nothing about that gift card changes my views on Novi*

I think that Novi is a great tool for association management! It allows you to store member information, due invoices and company data all in a secure location while simultaneously keeping tracking of what events they have attended. I would recommend to anyone working in the association world. I look forward to the annual conference where I know my knowledge will only grow!

I think that Novi is a great tool for association management! It allows you to store member information, due invoices and company data all in a secure location while simultaneously keeping tracking of what events they have attended. I would recommend to anyone working in the association world. I look forward to the annual conference where I know my knowledge will only grow!

I am extremely happy with my experience using Novi AMS. The engineering of this program is top-notch and it integrates seamlessly with our QuickBooks Online accounting account. The team at Novi takes our requests and recommendations seriously and is constantly upgrading the software capability and functionality. The integration with my other applications keeps redundant work to a minimum. It is organized and offers a positive end-user experience for our staff and membership.

I am extremely happy with my experience using Novi AMS. The engineering of this program is top-notch and it integrates seamlessly with our QuickBooks Online accounting account. The team at Novi takes our requests and recommendations seriously and is constantly upgrading the software capability and functionality. The integration with my other applications keeps redundant work to a minimum. It is organized and offers a positive end-user experience for our staff and membership.

I am extremely happy with my experience using Novi AMS. The engineering of this program is top-notch and it integrates seamlessly with our QuickBooks Online accounting account. The team at Novi takes our requests and recommendations seriously and is constantly upgrading the software capability and functionality. The integration with my other applications keeps redundant work to a minimum. It is organized and offers a positive end-user experience for our staff and membership.

I am extremely happy with my experience using Novi AMS. The engineering of this program is top-notch and it integrates seamlessly with our QuickBooks Online accounting account. The team at Novi takes our requests and recommendations seriously and is constantly upgrading the software capability and functionality. The integration with my other applications keeps redundant work to a minimum. It is organized and offers a positive end-user experience for our staff and membership.

I am extremely happy with my experience using Novi AMS. The engineering of this program is top-notch and it integrates seamlessly with our QuickBooks Online accounting account. The team at Novi takes our requests and recommendations seriously and is constantly upgrading the software capability and functionality. The integration with my other applications keeps redundant work to a minimum. It is organized and offers a positive end-user experience for our staff and membership.

I am extremely happy with my experience using Novi AMS. The engineering of this program is top-notch and it integrates seamlessly with our QuickBooks Online accounting account. The team at Novi takes our requests and recommendations seriously and is constantly upgrading the software capability and functionality. The integration with my other applications keeps redundant work to a minimum. It is organized and offers a positive end-user experience for our staff and membership.

I am extremely happy with my experience using Novi AMS. The engineering of this program is top-notch and it integrates seamlessly with our QuickBooks Online accounting account. The team at Novi takes our requests and recommendations seriously and is constantly upgrading the software capability and functionality. The integration with my other applications keeps redundant work to a minimum. It is organized and offers a positive end-user experience for our staff and membership.

I am extremely happy with my experience using Novi AMS. The engineering of this program is top-notch and it integrates seamlessly with our QuickBooks Online accounting account. The team at Novi takes our requests and recommendations seriously and is constantly upgrading the software capability and functionality. The integration with my other applications keeps redundant work to a minimum. It is organized and offers a positive end-user experience for our staff and membership.

After a lengthy selection process, we chose Novi as our association management platform. After several months of using the software, we know we made the correct decision.

From onboarding through launch and after, the team at Novi has been great to work with. They guided us through the process to set up the platform to meet our needs.  Support after launch has been fantastic.  The team is always there to help, and provides an answer to our questions in a very timely fashion.  Everyone I've interacted with at Novi has been friendly and knowledgeable about the product.

The transition has also been seamless for our members.  Novi was a big change from what our members were used to in the past, and they have easily moved to the platform to manage invoices and update profiles.

I would highly recommend Novi AMS.

After a lengthy selection process, we chose Novi as our association management platform. After several months of using the software, we know we made the correct decision.

From onboarding through launch and after, the team at Novi has been great to work with. They guided us through the process to set up the platform to meet our needs.  Support after launch has been fantastic.  The team is always there to help, and provides an answer to our questions in a very timely fashion.  Everyone I've interacted with at Novi has been friendly and knowledgeable about the product.

The transition has also been seamless for our members.  Novi was a big change from what our members were used to in the past, and they have easily moved to the platform to manage invoices and update profiles.

I would highly recommend Novi AMS.

We moved to NoviAMS last December, changing both our AMS and our web presence at the same time. The move went as well as could be expected for a change of that nature. We were up and running in under a day, and we seamlessly launched the sale of one of our primary products just after the switchover. In the eight-plus months since that time, the direct integration with QuickBooks Online has worked flawlessly, saving us significant time with data entry and financial reconciliations. As well, we've been able to use the simple, reliable web interface to maintain and expand our site. The onboarding that started several months before we launched left us fully prepared to take on day-to-day functions when the new AMS and website went live. Any questions we've had since then have been quickly and completely answered by NoviAMS staff, who make themselves available via the chat lines every work day. We are continuing to broaden and deepen our understanding of the capabilities of the system, and the community that NoviAMS fosters has been helpful in pointing us toward unatpped opportunities. We look forward to growing our assoication's online presence through NoviAMS and its capabilities.

We moved to NoviAMS last December, changing both our AMS and our web presence at the same time. The move went as well as could be expected for a change of that nature. We were up and running in under a day, and we seamlessly launched the sale of one of our primary products just after the switchover. In the eight-plus months since that time, the direct integration with QuickBooks Online has worked flawlessly, saving us significant time with data entry and financial reconciliations. As well, we've been able to use the simple, reliable web interface to maintain and expand our site. The onboarding that started several months before we launched left us fully prepared to take on day-to-day functions when the new AMS and website went live. Any questions we've had since then have been quickly and completely answered by NoviAMS staff, who make themselves available via the chat lines every work day. We are continuing to broaden and deepen our understanding of the capabilities of the system, and the community that NoviAMS fosters has been helpful in pointing us toward unatpped opportunities. We look forward to growing our assoication's online presence through NoviAMS and its capabilities.

I've worked with many membership-based customer management systems over the years and have found Novi's to be the easiest to use while still being an incredibly robust system. It has changed the way we are doing business for our members. The Novi team is very responsive and always striving to make the product better based on feedback from its customers. 

I've worked with many membership-based customer management systems over the years and have found Novi's to be the easiest to use while still being an incredibly robust system. It has changed the way we are doing business for our members. The Novi team is very responsive and always striving to make the product better based on feedback from its customers. 

Onboarding & training is superb! Knowledge base and customer service is extremely prompt and beyond helpful. Would recommend NOVI to anyone & everyone - absolutely love it!

Onboarding & training is superb! Knowledge base and customer service is extremely prompt and beyond helpful. Would recommend NOVI to anyone & everyone - absolutely love it!

We transitioned to Novi AMS in May 2020. This was of course not the best time to be making a full AMS change, but I am still beyond happy to we did it. We did an extensive search for a new AMS, including hiring a consultant to assist us in our research. I am fairly certain we looked at every single mid-level AMS that was in the market at the time. We felt comfortable with Novi during the sales process, and we received what we were promised (which is often not the case during these kinds of projects). The AMS interface is intuitive. We're happy with most of the modules, particularly the member and accounting areas. The integration with QBO has absolutely saved bookkeeping time. We've been able to connect Novi to several third-party products through their API which have all enhanced our members' experience.

But in the end, what sold us was their customer service. I have never felt like a number with Novi. They truly listen to our feedback and ideas and have implemented many of the modifications we have asked for. They host regular member roundtables on a variety of topics, all of which helps to better understand the AMS while also learning from other Novi users. Novi has grown quite a bit since we contracted with them 3.5 years ago, but I still feel like they care about us and our experience. I would 100% recommend Novi to an association looking for a solid AMS with an even better customer service experience. The team at Novi is truly fantastic. 

Side note - I was asked to write this review, but I have been happy with Novi from the start and would have gladly written this exact same review without an incentive. 

We transitioned to Novi AMS in May 2020. This was of course not the best time to be making a full AMS change, but I am still beyond happy to we did it. We did an extensive search for a new AMS, including hiring a consultant to assist us in our research. I am fairly certain we looked at every single mid-level AMS that was in the market at the time. We felt comfortable with Novi during the sales process, and we received what we were promised (which is often not the case during these kinds of projects). The AMS interface is intuitive. We're happy with most of the modules, particularly the member and accounting areas. The integration with QBO has absolutely saved bookkeeping time. We've been able to connect Novi to several third-party products through their API which have all enhanced our members' experience.

But in the end, what sold us was their customer service. I have never felt like a number with Novi. They truly listen to our feedback and ideas and have implemented many of the modifications we have asked for. They host regular member roundtables on a variety of topics, all of which helps to better understand the AMS while also learning from other Novi users. Novi has grown quite a bit since we contracted with them 3.5 years ago, but I still feel like they care about us and our experience. I would 100% recommend Novi to an association looking for a solid AMS with an even better customer service experience. The team at Novi is truly fantastic. 

Side note - I was asked to write this review, but I have been happy with Novi from the start and would have gladly written this exact same review without an incentive. 

Novi AMS has truly made an impact on the day to day work   One of the biggest factors that stands out for me with NOVI, is the customer service and support. The customer service and support is quality and thorough. If I'm asking a question or need clarity, I'm supported within the answer and I'm able to learn and understand. This really helps with the success of utilized Novi. I truly cannot recommend this more. NOVI also has so many resources available and involves their customers with decisions and conversations of improvement and what WE need to be successful. If you're debating on getting NOVI, no need to debate any longer. This is a decision you will NOT regret. 

Novi AMS has truly made an impact on the day to day work   One of the biggest factors that stands out for me with NOVI, is the customer service and support. The customer service and support is quality and thorough. If I'm asking a question or need clarity, I'm supported within the answer and I'm able to learn and understand. This really helps with the success of utilized Novi. I truly cannot recommend this more. NOVI also has so many resources available and involves their customers with decisions and conversations of improvement and what WE need to be successful. If you're debating on getting NOVI, no need to debate any longer. This is a decision you will NOT regret. 

Wow! Where to begin with with the wonderful world of novi? My association has used this platform for several years now and it just keeps getting better. Their customer service is unmatched and the team is always implementing upgrades to make our lives better. We also recently attended a novi conference which was 2 days of hands on learning from not only novi, but other customers and my whole team loved it! Amazing work and thank you to novi for creating a platform that our members love!

Wow! Where to begin with with the wonderful world of novi? My association has used this platform for several years now and it just keeps getting better. Their customer service is unmatched and the team is always implementing upgrades to make our lives better. We also recently attended a novi conference which was 2 days of hands on learning from not only novi, but other customers and my whole team loved it! Amazing work and thank you to novi for creating a platform that our members love!

Switching to NoviAMS has been a great experience for us. Mostly we did the change because we needed to be able to handle the relationships between individuals and companies better than we could in YourMembership. But we got so many other benefits. The support team is amazing - and responses are incredibly fast. There is a constant stream of new features that are making it meet our needs even better - they really listen to feedback and act on it fast. The close integration with Quickbooks has eliminated a huge amount of work during the audit. The Novi financial records and the Quickbooks records are the same - there is no gap between the programs where errors can creep in.

We do a lot of external integrations - and the API is extremely straightforward, fast and reliable. That has excellent support too, although we rarely need it.

I'm struggling to think of a downside.  I scored it lower on customization - but we don't need much customization, the base product already meets our needs, and there are enough custom field options to keep us happy. 

We feel proud to be part of Novi's user group. We love the team, we love their approach, and we feel that in choosing Novi we made a great decision that enhances our ability to serve our members and work efficiently.

Switching to NoviAMS has been a great experience for us. Mostly we did the change because we needed to be able to handle the relationships between individuals and companies better than we could in YourMembership. But we got so many other benefits. The support team is amazing - and responses are incredibly fast. There is a constant stream of new features that are making it meet our needs even better - they really listen to feedback and act on it fast. The close integration with Quickbooks has eliminated a huge amount of work during the audit. The Novi financial records and the Quickbooks records are the same - there is no gap between the programs where errors can creep in.

We do a lot of external integrations - and the API is extremely straightforward, fast and reliable. That has excellent support too, although we rarely need it.

I'm struggling to think of a downside.  I scored it lower on customization - but we don't need much customization, the base product already meets our needs, and there are enough custom field options to keep us happy. 

We feel proud to be part of Novi's user group. We love the team, we love their approach, and we feel that in choosing Novi we made a great decision that enhances our ability to serve our members and work efficiently.

I can't recommend NOVI AMS enough.  We went from another provider that was unwilling to help us with our issues.  
When we onboarded with NOVI, I felt that Lea, became part of our staff and got a crash course in New Jersey and 
she was working with us on a daily basis.  During our first year, we have had issues, as with all software.  The support
isn't instant, but usually within 1-2 hours.  When we had a major issue with our email deliveries, I scheduled a call and 
met with the CEO and head of development.  They spent a lot of time with us and found our issue.  Once corrected,
I thought that would be it, But the CEO contacted me back to show way software improvements they are making so 
this wouldn't happen to us again, and the rest of their clients.  The personal attention is amazing.  The software is 
constantly being upgraded.  Yes, it is more money than some of the other providers.  But you get what you pay for
and with NOVI, you definitely get what you pay for!

I can't recommend NOVI AMS enough.  We went from another provider that was unwilling to help us with our issues.  
When we onboarded with NOVI, I felt that Lea, became part of our staff and got a crash course in New Jersey and 
she was working with us on a daily basis.  During our first year, we have had issues, as with all software.  The support
isn't instant, but usually within 1-2 hours.  When we had a major issue with our email deliveries, I scheduled a call and 
met with the CEO and head of development.  They spent a lot of time with us and found our issue.  Once corrected,
I thought that would be it, But the CEO contacted me back to show way software improvements they are making so 
this wouldn't happen to us again, and the rest of their clients.  The personal attention is amazing.  The software is 
constantly being upgraded.  Yes, it is more money than some of the other providers.  But you get what you pay for
and with NOVI, you definitely get what you pay for!

NOVI is easy to use, has the best customer service out there, and is vital to the success of our association.

Our industry is full of non-tech-savvy people, from our employees to our membership. NOVI takes some incredibly complicated software and caters it to everyone. All we have to do is get our members our employees to spend a few minutes on the site and it turns into a serious tool for them to use!

One of the biggest things these guys have going for them is their customer service. It's easy to care when a sale is on the line, but these guys extend that far beyond what I thought was possible. They value you as a customer and are willing to help you with whatever questions you may have, even the trivial ones. Anytime I've had a question, they've been there to help me out and we've been with them for over 5 years!

Our association relies heavily on the ability to create different membership, create and track trainings, and supply vital information. NOVI AMS handles all of these things easily. 

We were hesitant at first based on the cost, there are other options out there that are a bit cheaper. When we bit the bullet and signed up, we haven't looked back. Jump in and try NOVI out, you wont regret it!

NOVI is easy to use, has the best customer service out there, and is vital to the success of our association.

Our industry is full of non-tech-savvy people, from our employees to our membership. NOVI takes some incredibly complicated software and caters it to everyone. All we have to do is get our members our employees to spend a few minutes on the site and it turns into a serious tool for them to use!

One of the biggest things these guys have going for them is their customer service. It's easy to care when a sale is on the line, but these guys extend that far beyond what I thought was possible. They value you as a customer and are willing to help you with whatever questions you may have, even the trivial ones. Anytime I've had a question, they've been there to help me out and we've been with them for over 5 years!

Our association relies heavily on the ability to create different membership, create and track trainings, and supply vital information. NOVI AMS handles all of these things easily. 

We were hesitant at first based on the cost, there are other options out there that are a bit cheaper. When we bit the bullet and signed up, we haven't looked back. Jump in and try NOVI out, you wont regret it!

We used to use Member Clicks and it was awful. It was a struggle to get my team on board for the transition from that platform but I'm so grateful that we pushed through and switched over to Novi. We looked at about 5 other platforms before settling on Novi and it was a 10-month process. I am a customer service snob but the Novi team knows how to deliver! They respond immediately to help me with whatever I need. They made the transition so easy and their user interface is so much more straightforward and user-friendly. They are also always making updates (like monthly!) and you can put a request in and they will actually do what you ask. I can not recommend them more highly. I will add though if you are looking for a totally customizable website to go with your AMS theirs is a bit harder to do that with. They do have a paid version of their website though so I'm sure that would offer more customization.

We used to use Member Clicks and it was awful. It was a struggle to get my team on board for the transition from that platform but I'm so grateful that we pushed through and switched over to Novi. We looked at about 5 other platforms before settling on Novi and it was a 10-month process. I am a customer service snob but the Novi team knows how to deliver! They respond immediately to help me with whatever I need. They made the transition so easy and their user interface is so much more straightforward and user-friendly. They are also always making updates (like monthly!) and you can put a request in and they will actually do what you ask. I can not recommend them more highly. I will add though if you are looking for a totally customizable website to go with your AMS theirs is a bit harder to do that with. They do have a paid version of their website though so I'm sure that would offer more customization.

We used to use Member Clicks and it was awful. It was a struggle to get my team on board for the transition from that platform but I'm so grateful that we pushed through and switched over to Novi. We looked at about 5 other platforms before settling on Novi and it was a 10-month process. I am a customer service snob but the Novi team knows how to deliver! They respond immediately to help me with whatever I need. They made the transition so easy and their user interface is so much more straightforward and user-friendly. They are also always making updates (like monthly!) and you can put a request in and they will actually do what you ask. I can not recommend them more highly. I will add though if you are looking for a totally customizable website to go with your AMS theirs is a bit harder to do that with. They do have a paid version of their website though so I'm sure that would offer more customization.

We used to use Member Clicks and it was awful. It was a struggle to get my team on board for the transition from that platform but I'm so grateful that we pushed through and switched over to Novi. We looked at about 5 other platforms before settling on Novi and it was a 10-month process. I am a customer service snob but the Novi team knows how to deliver! They respond immediately to help me with whatever I need. They made the transition so easy and their user interface is so much more straightforward and user-friendly. They are also always making updates (like monthly!) and you can put a request in and they will actually do what you ask. I can not recommend them more highly. I will add though if you are looking for a totally customizable website to go with your AMS theirs is a bit harder to do that with. They do have a paid version of their website though so I'm sure that would offer more customization.

We used to use Member Clicks and it was awful. It was a struggle to get my team on board for the transition from that platform but I'm so grateful that we pushed through and switched over to Novi. We looked at about 5 other platforms before settling on Novi and it was a 10-month process. I am a customer service snob but the Novi team knows how to deliver! They respond immediately to help me with whatever I need. They made the transition so easy and their user interface is so much more straightforward and user-friendly. They are also always making updates (like monthly!) and you can put a request in and they will actually do what you ask. I can not recommend them more highly. I will add though if you are looking for a totally customizable website to go with your AMS theirs is a bit harder to do that with. They do have a paid version of their website though so I'm sure that would offer more customization.

We used to use Member Clicks and it was awful. It was a struggle to get my team on board for the transition from that platform but I'm so grateful that we pushed through and switched over to Novi. We looked at about 5 other platforms before settling on Novi and it was a 10-month process. I am a customer service snob but the Novi team knows how to deliver! They respond immediately to help me with whatever I need. They made the transition so easy and their user interface is so much more straightforward and user-friendly. They are also always making updates (like monthly!) and you can put a request in and they will actually do what you ask. I can not recommend them more highly. I will add though if you are looking for a totally customizable website to go with your AMS theirs is a bit harder to do that with. They do have a paid version of their website though so I'm sure that would offer more customization.

We used to use Member Clicks and it was awful. It was a struggle to get my team on board for the transition from that platform but I'm so grateful that we pushed through and switched over to Novi. We looked at about 5 other platforms before settling on Novi and it was a 10-month process. I am a customer service snob but the Novi team knows how to deliver! They respond immediately to help me with whatever I need. They made the transition so easy and their user interface is so much more straightforward and user-friendly. They are also always making updates (like monthly!) and you can put a request in and they will actually do what you ask. I can not recommend them more highly. I will add though if you are looking for a totally customizable website to go with your AMS theirs is a bit harder to do that with. They do have a paid version of their website though so I'm sure that would offer more customization.

We used to use Member Clicks and it was awful. It was a struggle to get my team on board for the transition from that platform but I'm so grateful that we pushed through and switched over to Novi. We looked at about 5 other platforms before settling on Novi and it was a 10-month process. I am a customer service snob but the Novi team knows how to deliver! They respond immediately to help me with whatever I need. They made the transition so easy and their user interface is so much more straightforward and user-friendly. They are also always making updates (like monthly!) and you can put a request in and they will actually do what you ask. I can not recommend them more highly. I will add though if you are looking for a totally customizable website to go with your AMS theirs is a bit harder to do that with. They do have a paid version of their website though so I'm sure that would offer more customization.

Novi AMS is truly an amazing software and the customer service is truly phenomenal. I appreciate how fast and efficient the communication is and NOVI truly cares about the user fully understanding the system. I couldn't reccommend them more than I already have because NOVI is truly amazing and is so essential in the day to day of maintaining our database. 10/10.

Novi AMS is truly an amazing software and the customer service is truly phenomenal. I appreciate how fast and efficient the communication is and NOVI truly cares about the user fully understanding the system. I couldn't reccommend them more than I already have because NOVI is truly amazing and is so essential in the day to day of maintaining our database. 10/10.

Novi AMS was a late comer in our selection process, but stood out from the pack immediately.

Onboarding was quick and easy, wrapping up well ahead of schedule, yet no detail was missed and Novi took the time to understand each of our requirements.

The Quickbooks Online integration is a real selling point and works like a charm, as does the native MailChimp integration.  

Support has been amazing and they record every feature request that comes in. They're very transparent about the process.

Minor quibbles as with any AMS, but Novi is so far ahead that we can't imagine being happier with the system.

Novi AMS was a late comer in our selection process, but stood out from the pack immediately.

Onboarding was quick and easy, wrapping up well ahead of schedule, yet no detail was missed and Novi took the time to understand each of our requirements.

The Quickbooks Online integration is a real selling point and works like a charm, as does the native MailChimp integration.  

Support has been amazing and they record every feature request that comes in. They're very transparent about the process.

Minor quibbles as with any AMS, but Novi is so far ahead that we can't imagine being happier with the system.

I found NOVI based on other association management reviews and after a false start with another system. The onboarding was excellent and our launch was thorough and accurate. We have been using NOVI for about 18 months and the customer service is excellent. They provide self-guided information and are also there for nuisance questions and assistance. The AMS is intuitive and the front-facing experience is simple. Before NOVI we were constantly trying to find work around and recreate the wheel, we love NOVI because it feels like they are always at least one step ahead of us and our needs. I can't recommend them enough. 

I found NOVI based on other association management reviews and after a false start with another system. The onboarding was excellent and our launch was thorough and accurate. We have been using NOVI for about 18 months and the customer service is excellent. They provide self-guided information and are also there for nuisance questions and assistance. The AMS is intuitive and the front-facing experience is simple. Before NOVI we were constantly trying to find work around and recreate the wheel, we love NOVI because it feels like they are always at least one step ahead of us and our needs. I can't recommend them enough. 

Novi is very user friendly and easy to use. The customer service is outstanding, and users can benefit from the software tools and webinars that are provided. 

Novi is very user friendly and easy to use. The customer service is outstanding, and users can benefit from the software tools and webinars that are provided. 

Novi is very user friendly and easy to use. The customer service is outstanding, and users can benefit from the software tools and webinars that are provided. 

Novi is very user friendly and easy to use. The customer service is outstanding, and users can benefit from the software tools and webinars that are provided. 

Novi is very user friendly and easy to use. The customer service is outstanding, and users can benefit from the software tools and webinars that are provided. 

Novi is very user friendly and easy to use. The customer service is outstanding, and users can benefit from the software tools and webinars that are provided. 

Novi is very user friendly and easy to use. The customer service is outstanding, and users can benefit from the software tools and webinars that are provided. 

Novi is very user friendly and easy to use. The customer service is outstanding, and users can benefit from the software tools and webinars that are provided. 

We are a hybrid professional organization with a mix of individual and corporate members.  We went live with Novi in Dec 2021. 

1. AMS selection process: exceptional.  Pete and his team were exceptionally open, transparent, patient, and diligent when answering our questions, providing us with demos, and ensuring that we had an accurate grasp of Novi's capabilities during our AMS selection process.  Our selection process narrowed down to 4 finalists and Novi was a late and uncertain entry but ended up finishing at the top of the pack with a significant advantage.

2. AMS implementation and onboarding: Fantastic.  Novi managed the entire project via Asana and our team became part of that Asana project with all milestones, deadlines and deliverables clearly marked.  Novi's team stayed on task and on time and our implementation slipped by only 2 weeks from an original estimate of 3 months.  The slippage was mostly on us and due to Thanksgiving holidays falling near the end and our staff taking time off.  Exellent project management and leadership from Novi's team.

3. Early support: Naturally shortly after the implementation there is a lot of need for hand-holding.  Novi's team excels at that.  Novi's documentation and online help are excellent and more often than not we were able to self service.

4. Life on Novi: it won't come to surprise to anyone that there will be things you can't accomplish on any system the way you want to accomplish them.  With that being said Novi's team was great at helping us find alternative solutions or we were able to adjust to the system limitations without much sacrifice in operational effectiveness. 

5. Big things we love:

• Novi integrates with Zapier that opened up a world of integrations with other systems like Docusign, MailChimp, Cvent, Webinars, Office 365, and even automating processes inside Novi via Zapier.
• Novi's modern and open APIs that make it easy to integrate with other systems like HigherLogic, AssociationAnalytics, our third party Jobs Board and Career Center, and Vendor Directory system.
• Novi's deep integration with QuickBooks Online that completely eliminates the need to integrate with an accounting system, because Novi and QBO function as a cohesive system.

6. If I could make a prediction, I would not be surprised if NoviAMS spread like wildfire across small to medium associations (especially the ones on QBO) in the near future.  This prospect scares me a little, because an explosive growth has scalability implications for any business who wants to consistently deliver high level of service.  I would urge Novi team to very carefully select their future clients to ensure a strong alignment between customer needs and the system capabilities so they do not pull Novi's team and product development roadmap into too many directions all at once.

We are a hybrid professional organization with a mix of individual and corporate members.  We went live with Novi in Dec 2021. 

1. AMS selection process: exceptional.  Pete and his team were exceptionally open, transparent, patient, and diligent when answering our questions, providing us with demos, and ensuring that we had an accurate grasp of Novi's capabilities during our AMS selection process.  Our selection process narrowed down to 4 finalists and Novi was a late and uncertain entry but ended up finishing at the top of the pack with a significant advantage.

2. AMS implementation and onboarding: Fantastic.  Novi managed the entire project via Asana and our team became part of that Asana project with all milestones, deadlines and deliverables clearly marked.  Novi's team stayed on task and on time and our implementation slipped by only 2 weeks from an original estimate of 3 months.  The slippage was mostly on us and due to Thanksgiving holidays falling near the end and our staff taking time off.  Exellent project management and leadership from Novi's team.

3. Early support: Naturally shortly after the implementation there is a lot of need for hand-holding.  Novi's team excels at that.  Novi's documentation and online help are excellent and more often than not we were able to self service.

4. Life on Novi: it won't come to surprise to anyone that there will be things you can't accomplish on any system the way you want to accomplish them.  With that being said Novi's team was great at helping us find alternative solutions or we were able to adjust to the system limitations without much sacrifice in operational effectiveness. 

5. Big things we love:

• Novi integrates with Zapier that opened up a world of integrations with other systems like Docusign, MailChimp, Cvent, Webinars, Office 365, and even automating processes inside Novi via Zapier.
• Novi's modern and open APIs that make it easy to integrate with other systems like HigherLogic, AssociationAnalytics, our third party Jobs Board and Career Center, and Vendor Directory system.
• Novi's deep integration with QuickBooks Online that completely eliminates the need to integrate with an accounting system, because Novi and QBO function as a cohesive system.

6. If I could make a prediction, I would not be surprised if NoviAMS spread like wildfire across small to medium associations (especially the ones on QBO) in the near future.  This prospect scares me a little, because an explosive growth has scalability implications for any business who wants to consistently deliver high level of service.  I would urge Novi team to very carefully select their future clients to ensure a strong alignment between customer needs and the system capabilities so they do not pull Novi's team and product development roadmap into too many directions all at once.

Yes, they get 5 stars for each of the categories, becasue they are really good. But my review is more about the people and culture of the company. The care and compasion they give goes beyond what is measured in stars per caterory. Never have I experience a company that offers to help you in time of need, in time of stress, in times of uncertanity the way they did this past year of Covid-19.  It wasn't about dollars and cents, it was about compasion, caring, and understanding the needs of a client.  It literally made me cry.  Thease are featured that are hard to quantify, but mean more than stars.  Novi is truly the best.

Yes, they get 5 stars for each of the categories, becasue they are really good. But my review is more about the people and culture of the company. The care and compasion they give goes beyond what is measured in stars per caterory. Never have I experience a company that offers to help you in time of need, in time of stress, in times of uncertanity the way they did this past year of Covid-19.  It wasn't about dollars and cents, it was about compasion, caring, and understanding the needs of a client.  It literally made me cry.  Thease are featured that are hard to quantify, but mean more than stars.  Novi is truly the best.

We are a 501-c-6 with around 425 members and 6,000 records. Novi is our third AMS in seven years; we outgrew the first and the second was basically a terrible experience. So when we read the reviews on this platform about how wonderful Novi is, we were a bit skeptical. We'd "been there, done that" and felt pretty realistic about what we could expect from an AMS system. As the ED I was particularly cautious as having to sell my Board on yet another AMS switch was not something I relished. We have now been with Novi for about a year and we are highly satisfied. In fact, our database manager jokingly says, "If Novi were a person, I'd marry it." Here are the things that have been the most beneficial to us:

• The team is really patient during the purchase process. They tell you the truth, and they don't disappear after you sign.
• Onboarding is simple. They handle a lot of it and help you problem-solve in real time. They don't leave you to your own devices or let you import garbage and then later throw up their hands because "it's a data problem." They help you get it right in the beginning.
• The front end of the website is impressive. We get compliments on it all the time.
• The entire platform (website, member portal, database) is intuitive and easy to use. The website in particular is truly WYSIWYG, and very stable, so that a non-designer/non-coder can easily update and maintain it.
• Reports are easy to build and access.
• When the occasional bug occurs (we've had maybe 2-3 in a year) the Novi team owns it and gets it fixed pretty much immediately. No more "it's a known issue" and then no progress for months, which is what we used to experience with other AMSs.
• Novi is always working on improvements and they actually do take feedback seriously. Importantly, when they roll out an update it generally does not make mysterious things happen to your website or data, which is something that was routine on our prior platforms.
• THEY ARE RESPONSIVE! If you have a problem, open a ticket, need to ask a question, etc, real human beings—that you might actually know—will help you solve the issue, often within a very short time frame. And, amazingly enough, they continue to do this after you are out of the sales/onboarding phase. They apparently treat all their customers as "kind of a big deal."

When we were shopping for the system and chose Novi, I somewhat wondered if the reviews on "Review My AMS" were paid, or maybe the owners' moms had written them because they were so gushing. But after 35 years in nonprofit management, this is hands-down the best software and best team I've ever worked with. So here I am, gushing also. And I am nobody's mom.

We are a 501-c-6 with around 425 members and 6,000 records. Novi is our third AMS in seven years; we outgrew the first and the second was basically a terrible experience. So when we read the reviews on this platform about how wonderful Novi is, we were a bit skeptical. We'd "been there, done that" and felt pretty realistic about what we could expect from an AMS system. As the ED I was particularly cautious as having to sell my Board on yet another AMS switch was not something I relished. We have now been with Novi for about a year and we are highly satisfied. In fact, our database manager jokingly says, "If Novi were a person, I'd marry it." Here are the things that have been the most beneficial to us:

• The team is really patient during the purchase process. They tell you the truth, and they don't disappear after you sign.
• Onboarding is simple. They handle a lot of it and help you problem-solve in real time. They don't leave you to your own devices or let you import garbage and then later throw up their hands because "it's a data problem." They help you get it right in the beginning.
• The front end of the website is impressive. We get compliments on it all the time.
• The entire platform (website, member portal, database) is intuitive and easy to use. The website in particular is truly WYSIWYG, and very stable, so that a non-designer/non-coder can easily update and maintain it.
• Reports are easy to build and access.
• When the occasional bug occurs (we've had maybe 2-3 in a year) the Novi team owns it and gets it fixed pretty much immediately. No more "it's a known issue" and then no progress for months, which is what we used to experience with other AMSs.
• Novi is always working on improvements and they actually do take feedback seriously. Importantly, when they roll out an update it generally does not make mysterious things happen to your website or data, which is something that was routine on our prior platforms.
• THEY ARE RESPONSIVE! If you have a problem, open a ticket, need to ask a question, etc, real human beings—that you might actually know—will help you solve the issue, often within a very short time frame. And, amazingly enough, they continue to do this after you are out of the sales/onboarding phase. They apparently treat all their customers as "kind of a big deal."

When we were shopping for the system and chose Novi, I somewhat wondered if the reviews on "Review My AMS" were paid, or maybe the owners' moms had written them because they were so gushing. But after 35 years in nonprofit management, this is hands-down the best software and best team I've ever worked with. So here I am, gushing also. And I am nobody's mom.