Novi AMS

We used to use Member Clicks and it was awful. It was a struggle to get my team on board for the transition from that platform but I'm so grateful that we pushed through and switched over to Novi. We looked at about 5 other platforms before settling on Novi and it was a 10-month process. I am a customer service snob but the Novi team knows how to deliver! They respond immediately to help me with whatever I need. They made the transition so easy and their user interface is so much more straightforward and user-friendly. They are also always making updates (like monthly!) and you can put a request in and they will actually do what you ask. I can not recommend them more highly. I will add though if you are looking for a totally customizable website to go with your AMS theirs is a bit harder to do that with. They do have a paid version of their website though so I'm sure that would offer more customization.

Novi AMS is truly an amazing software and the customer service is truly phenomenal. I appreciate how fast and efficient the communication is and NOVI truly cares about the user fully understanding the system. I couldn't reccommend them more than I already have because NOVI is truly amazing and is so essential in the day to day of maintaining our database. 10/10.

Novi AMS was a late comer in our selection process, but stood out from the pack immediately.

Onboarding was quick and easy, wrapping up well ahead of schedule, yet no detail was missed and Novi took the time to understand each of our requirements.

The Quickbooks Online integration is a real selling point and works like a charm, as does the native MailChimp integration.  

Support has been amazing and they record every feature request that comes in. They're very transparent about the process.

Minor quibbles as with any AMS, but Novi is so far ahead that we can't imagine being happier with the system.

I found NOVI based on other association management reviews and after a false start with another system. The onboarding was excellent and our launch was thorough and accurate. We have been using NOVI for about 18 months and the customer service is excellent. They provide self-guided information and are also there for nuisance questions and assistance. The AMS is intuitive and the front-facing experience is simple. Before NOVI we were constantly trying to find work around and recreate the wheel, we love NOVI because it feels like they are always at least one step ahead of us and our needs. I can't recommend them enough. 

Novi is very user friendly and easy to use. The customer service is outstanding, and users can benefit from the software tools and webinars that are provided. 

We are a hybrid professional organization with a mix of individual and corporate members.  We went live with Novi in Dec 2021. 

1. AMS selection process: exceptional.  Pete and his team were exceptionally open, transparent, patient, and diligent when answering our questions, providing us with demos, and ensuring that we had an accurate grasp of Novi's capabilities during our AMS selection process.  Our selection process narrowed down to 4 finalists and Novi was a late and uncertain entry but ended up finishing at the top of the pack with a significant advantage.

2. AMS implementation and onboarding: Fantastic.  Novi managed the entire project via Asana and our team became part of that Asana project with all milestones, deadlines and deliverables clearly marked.  Novi's team stayed on task and on time and our implementation slipped by only 2 weeks from an original estimate of 3 months.  The slippage was mostly on us and due to Thanksgiving holidays falling near the end and our staff taking time off.  Exellent project management and leadership from Novi's team.

3. Early support: Naturally shortly after the implementation there is a lot of need for hand-holding.  Novi's team excels at that.  Novi's documentation and online help are excellent and more often than not we were able to self service.

4. Life on Novi: it won't come to surprise to anyone that there will be things you can't accomplish on any system the way you want to accomplish them.  With that being said Novi's team was great at helping us find alternative solutions or we were able to adjust to the system limitations without much sacrifice in operational effectiveness. 

5. Big things we love:

• Novi integrates with Zapier that opened up a world of integrations with other systems like Docusign, MailChimp, Cvent, Webinars, Office 365, and even automating processes inside Novi via Zapier.
• Novi's modern and open APIs that make it easy to integrate with other systems like HigherLogic, AssociationAnalytics, our third party Jobs Board and Career Center, and Vendor Directory system.
• Novi's deep integration with QuickBooks Online that completely eliminates the need to integrate with an accounting system, because Novi and QBO function as a cohesive system.

6. If I could make a prediction, I would not be surprised if NoviAMS spread like wildfire across small to medium associations (especially the ones on QBO) in the near future.  This prospect scares me a little, because an explosive growth has scalability implications for any business who wants to consistently deliver high level of service.  I would urge Novi team to very carefully select their future clients to ensure a strong alignment between customer needs and the system capabilities so they do not pull Novi's team and product development roadmap into too many directions all at once.

Yes, they get 5 stars for each of the categories, becasue they are really good. But my review is more about the people and culture of the company. The care and compasion they give goes beyond what is measured in stars per caterory. Never have I experience a company that offers to help you in time of need, in time of stress, in times of uncertanity the way they did this past year of Covid-19.  It wasn't about dollars and cents, it was about compasion, caring, and understanding the needs of a client.  It literally made me cry.  Thease are featured that are hard to quantify, but mean more than stars.  Novi is truly the best.

We are a 501-c-6 with around 425 members and 6,000 records. Novi is our third AMS in seven years; we outgrew the first and the second was basically a terrible experience. So when we read the reviews on this platform about how wonderful Novi is, we were a bit skeptical. We'd "been there, done that" and felt pretty realistic about what we could expect from an AMS system. As the ED I was particularly cautious as having to sell my Board on yet another AMS switch was not something I relished. We have now been with Novi for about a year and we are highly satisfied. In fact, our database manager jokingly says, "If Novi were a person, I'd marry it." Here are the things that have been the most beneficial to us:

• The team is really patient during the purchase process. They tell you the truth, and they don't disappear after you sign.
• Onboarding is simple. They handle a lot of it and help you problem-solve in real time. They don't leave you to your own devices or let you import garbage and then later throw up their hands because "it's a data problem." They help you get it right in the beginning.
• The front end of the website is impressive. We get compliments on it all the time.
• The entire platform (website, member portal, database) is intuitive and easy to use. The website in particular is truly WYSIWYG, and very stable, so that a non-designer/non-coder can easily update and maintain it.
• Reports are easy to build and access.
• When the occasional bug occurs (we've had maybe 2-3 in a year) the Novi team owns it and gets it fixed pretty much immediately. No more "it's a known issue" and then no progress for months, which is what we used to experience with other AMSs.
• Novi is always working on improvements and they actually do take feedback seriously. Importantly, when they roll out an update it generally does not make mysterious things happen to your website or data, which is something that was routine on our prior platforms.
• THEY ARE RESPONSIVE! If you have a problem, open a ticket, need to ask a question, etc, real human beings—that you might actually know—will help you solve the issue, often within a very short time frame. And, amazingly enough, they continue to do this after you are out of the sales/onboarding phase. They apparently treat all their customers as "kind of a big deal."

When we were shopping for the system and chose Novi, I somewhat wondered if the reviews on "Review My AMS" were paid, or maybe the owners' moms had written them because they were so gushing. But after 35 years in nonprofit management, this is hands-down the best software and best team I've ever worked with. So here I am, gushing also. And I am nobody's mom.

I wrote this review a few years ago and I thought I would comeback and re-review Novi. The product only gets better. The Novi team is always updating and improving the AMS. We are now running a trade association, a professional society and a 501-c3 school on Novi. I can not tell you how happy we are on Novi! my original review below

"We have used a several different systems over the last 9 years and have been disappointed with those products. We switched to Novi a few months ago and it has been great! The Novi team told us that the system was designed by both Association Executives and computer code writers. Well it feels like AE's where involved! The system is intuitive and simple to use by tech savvy team members and not so tech savvy team members. Did I mention that it syncs directly to Quickbooks online. Demo this product you will not be disappointed."

We decided to switch to Novi in March and we are now up and running!  The entire conversion process was excellent. The Novi staff is awesome and super responsive.  The integration with QBO is seamless and incredibly easy to convert.  Process changes were simple and have improved our overall workflow.  Before we decided to purchase Novi I spoke with another customer and he said "Adding Novi was like hiring another employee...".  This is 100% accurate but now that we have converted I would amend this to say, "Adding Novi was like hiring a team of employees!"

We love working with the Novi Team!  The product is outstanding, but what makes them is the team behind the product.  They are responsive, intelligent and easy to work with.  And they listen.  I can't recommend them enough.  Any company looking for an AMS absolutely cannot go wrong with Novi.  

Start with a product that actually works ... add a customer service team that responds almost before I answer the question, and finish it all off with a development team that wants to hear from us and follows through with the suggestions that we make. Simply amazing.

It was built by trade association execs, and you can FEEL that when navigating the admin side. It's just easy to use. Powerful, but easy. And the system has seen tons of updates and now works well for individual member societies as well. The admin section has a modern and sleek feel to it, which is a nice upgrade from so many that have an old school-clunky feel.

The QuickBooks connection is ... simply put ... the gold standard in the industry. NO ONE can compete with this integration. And it's not even close.

When you sign on with Novi you do not just start a new way to work, you start a new lifestyle.  The Novi community works more like a family, full of people who care about your success and are always ready to help when you have a question.  My journey with them started in the fall of 2016.  I have to admit to you that I am of an age to have grown to be a very skeptical person.  When I first learned about converting to Novi, I thought, "Oh, No!  Here is another thing to worry about" now, 3 years later, I say proudly, "You need Novi !"  Prior to Novi, I was used to other systems making incorrect entries into the QuickBooks records which caused me to spend countless extra hours cleaning up and correcting the financial data.  For the first 3 months we had Novi I would literally enter something in Novi and then immediately go into Quickbooks to see how it was recorded there.  I did this with about every transaction for those 3 months until I came to the conclusion that Novi was doing everything properly and that I really had nothing to worry about.  That was also the day I realized just how much time Novi would save me allowing me to handle other tasks that could use more time and focus.  Last fall I became a QB Certified Advanced Online ProAdvisor which then led my career to take another path that now allows me to work with multiple companies/associations who have signed on with Novi.  Due to that, I have extended experience seeing just how well Novi works.  It's faster, smarter, kinder, and an awesome way to work.  I would highly recommend for anyone considering which company to sign on with to join the Novi family.  

We have been so pleased with Novi from the very beginning.  We migrated from a differnt AMS in December of 2017.  Every step of the onboarding, training and migration process was exceptional.  They really made our team feel like we were their only customer.  The Novi team was fully accessable and extremly responsive.

Since migration - they demonstrate their commitment to continuous improvment and are constantly rolling out updates based on our needs.  They continue to be responsive to questions and issues as they arise.

In my time at our assocation (11.5 years) I have used 3 different AMS's.  In my opinion, what sets Novit apart (besides the obvious superiority of the system) is their customer service, incredible responsiveness and commitment to the user experience (both ours and our members).

The most intuitive software program I have ever used! This software has made us a better association since implementing. The Novi team is second to none and they just keep making the software better and better. To know of voice is heard and that this software program is tailored to OUR needs, is irreplaceable. Thanks Novi! You ROCK!

The transition from our old membership software to Novi AMS was very well planned out, timelines given and followed.  The team was great in the training sessions to educate us on how the software works and how best to utilize it.  It was totally the easiest transition I have ever been through in my career.  After onboarding, it is easy and quick to get answers on questions not thought to ask during training (or not put into my notes).  The Novi team is always helpful.

NOVI ams is a great platform. It has made the use of our website on the front end, much easier for our members. It has made the back end so organized and tidy and those in this office, don't feel like screaming at the operating platform the used to track out members, reports, invoices and everything else that an organization needs.

Our office transitioned to using Novi about six months ago.  We are very happy with options available on the administrative side as well as on the user side.  Below are some of the favorite features:

• We have it programmed so that membership benefits are based on company membership.  This means that once a company pays their membership dues, all individuals in that company are categorized as members and have member rights to view, purchase, etc. Our members can login and easily search the online directory, sign up for an event, purchase a sponsorship, and so much more. 
• Novi can also accomodate individual memberships.
• The seamless interface with QuickBooks online is fantastic. 
• Novi provides informative training before onboarding.  With this training, and with the online help documentation, Novi is easy to program and is easy to use.
• Ecommerce is easy to set up and easy to use.
• Events are easy to create with multiple ticketing options.
• Novi's customer service is excellent. 
• The online searchable member directory provides options including the ability to list all staff at an organization with complete contact info with or without head shots, easy to upload company logos, company descriptions, categories for searching, and so much more.

For reference, we are a trade association with over 600 member companies.  Our Novi system currently holds over 2,000 companies with over 7,000 individuals.  It is nice to know we can continue to grow and Novi will be able to accomodate our needs.

It is refreshing to see the straight forward, uncomplitated way that Novi is structured.  I highlighly recommend this platform.  

Novi is the fourth AMS that I've used during my time at one trade association. Off the top of my head, there are three ways Novi is different: 1) great customer service; 2) seamless QuickBooks integration and 3) ability to handle firm-based memberships and the associated relationships.

Customer Service: I'm continually impressed with Novi's communication and customer service model. There is a resource library of articles - but that's a given. The hands-on help in the chat is quick and useful. When a question requires more time/explanation, Novi has jumped onto web meetings to figure it all out. When a fluke comes up, the team is quick to add it to a feature request and provide communication when updates are rolled out. 

QuickBooks Integration: I was hesitant about switching to QuickBooks Online and the ability to integrate. The event registration system and its integration with QBO is fantastic. This has saved us so much time! For a small staff managing multiple events, this is huge. 

Trade Association Capable: The downside of our previous AMS was always the lack of functionality for organization-based membership. The Novi AMS accommodates these firm-based relationships in a clear, easy to follow way. Update records is straightforward. Very easy to use for staff and members. 

We switched to NOVI in January 2017 from Wild Apricot. We were seeking a more seamless experience for staff, especially on the financial side. The full integration with Quickbooks Online has made such a world of difference for us - a timesaver four times over. An unexpected bonus was the ease of use for our members. A true member account that tracks invoices, receipts, events, CE credits, and can be setup  to match our “parent/child” member relationships. The ability to have a team member to chat with at a moment’s notice gives us peace of mind, especially when we first switched. We had a great in-office training session with Jenn. She helped us with the dreaded data migration and really taught us the system. We didn’t have to read an online manual. The personal touch really made a difference. We are almost 2 years in with 900 members and couldn’t be happier.