Novi AMS

Recently switched from Weblink to Novi. Implementation was fast and painless (this is our third time through this process and it's never been this easy). The AMS is powerful and I've yet to find something that can't be done in this system. One thing that really struck me about this AMS was their marketing slogan -- No Workarounds. From what I can tell, Novi treats "No Workarounds" as more of a mantra than a slogan. They really mean it! If there's something that you need the system to do, they'll find a way to make it happen for you. Other systems I've used encouraged me to repurpose this or that field, or have simply told me that "you can't do that on our system." Not Novi. Either they'll show you how you can accomplish your requested task using the system as it is built, or they'll put your request into development. And the response time on requests is out of this world -- often within hours! My entire team is just really, really pleased with this system.

NoviAMS is easy to use and easy to learn. Customer service gets back promptly most of the time within the hour.

Novi is really the easiest AMS around to use. The training was fantastic (Yes, they actually train you on the AMS-not just a FAQ and videos)! Easy transfer of data and quick setup to integrate with quickbooks online. I love that NOVI talks both ways with QBO and I am not doubling up efforts on our accounting. Our website is clean, simple to keep up to date and very user friendly. Best AMS I have seen.

I've been actively involved in several migrating to several different AMS platforms including migrating our data years ago that was still in Microsoft Access! I feel like after having been a noviAMS user for nearly a year that I won't ever need to go through that process again, and that is a truly amazing feeling. (It should be noted that migrating to novi was the easiest migration I'd ever been a part of, and most definitely the smoothest.) In a nutshell, we love our AMS. As a trade association we finally have a product that was built with wacky membership structures, crazy inheritance rules (our family tree branches a lot), makes the user (member) experience better, and most importantly makes my bookkeeper happy! (Say what???) I'll focus on some of the hot buttons below... Look/Feel: From the front end site to the admin areas - novi looks and functions great. I love that I can edit content areas from the admin (backend) and on the front end of the site. It's super easy to navigate, and it was obviously built to make association staff life easier. I haven't even been tempted to throw my computer out of the window and go "office space" on it! Accounting/AP: Didn't believe it until I saw it, but novi is truly integrated with QuickbooksOnline. The fact that it uses QBO for things like invoicing, payments, etc. but I am able to perform the functions in novi is truly amazing. My bookkeeper loves the program now and she's the person in the office who I had to pry Quickbooks Desktop away from. I feel much more confident knowing they have been vetted thoroughly by Inuit. (There is so much more awesome stuff on the accounting side, but that's probably boring.) Member Management: Our membership structure is really wonky, but novi manages it with ease. At any given time my upper dashboard (probably not the correct term) shows me how many of each type of membership we have active, how many people are inheriting benefits from them, how many have expired, AND shows me how many prospects we have. Additionally, seeing at a glance the member, parent, and grandchild is so awesome, and saves me a lot of time. Event Management: Our members are FINALLY registering themselves for classes and events!! (Are those angels singing?) I can spin up an event and registration in minutes, and it all syncs nicely with QBO. Moreover, when a member is logged in it can identify if they are part of a specific group (such as our education subscribers) and only display certain types of registrations or pricing to them. Yes, it's that smart. My members have commented that they love that with each event they see right away the member of my team who is the "point" person so they know who to ask questions of. So cool, and so personable. novi Team: There are myriad other features and functionality that make novi amazing, but the heart of novi is the team. They truly live by the mantra "No Workarounds" and couldn't be more customer centric. I am blessed to have really seen the inner workings and how "the sausage is made," and I really geek out when I get to tell people about it! What makes novi so awesome? They do. It's a great product, because when they built it they listened to their potential clients and made sure right out of the gate that it was going to alleviate pain points for AEs, their teams, and our members. Their team is genuine, transparent, (funny as heck), and perhaps most importantly they are accessible. There are a lot of choices out there, but novi is truly in a class all its own.

In the past 18 years I have been a user of 5 different AMS systems, and always thought that there must be a better way. As a trade association it has always felt like every system was designed for professional orgs with individual members and to make it work we had to employ those famous "workarounds" that we always hear about. What makes novi AMS different is that it was designed from the ground up by association executives who worked with the developers to make sure that the user interface makes sense and that the workflow takes fewer steps to accomplish any task. Whether you are a trade association, professional org, foundation or hybrid, novi was built to make it easy to use for both association staff and the members. The member portal is an awesome feature and our members have enjoyed the flexibility and ease of managing their company's records with us. The integration with QBO is what makes novi special, and the APIs with mailchimp and others are an added benefit without having to buy plug ins from a third party. The report writer covers all areas of the database, and they are working on making the user interface even smoother. One of my staff commented that switching to novi is like "Christmas everyday" and we can't imagine going back to where we were. Would I recommend novi AMS? Yes, to any association that wants to streamline how they manage their membership, events, e-commerce...and have a fully integrated accounting system with no downloads of batches to make your GL work.