Novi AMS

We used to use Member Clicks and it was awful. It was a struggle to get my team on board for the transition from that platform but I'm so grateful that we pushed through and switched over to Novi. We looked at about 5 other platforms before settling on Novi and it was a 10-month process. I am a customer service snob but the Novi team knows how to deliver! They respond immediately to help me with whatever I need. They made the transition so easy and their user interface is so much more straightforward and user-friendly. They are also always making updates (like monthly!) and you can put a request in and they will actually do what you ask. I can not recommend them more highly. I will add though if you are looking for a totally customizable website to go with your AMS theirs is a bit harder to do that with. They do have a paid version of their website though so I'm sure that would offer more customization.

Novi AMS is truly an amazing software and the customer service is truly phenomenal. I appreciate how fast and efficient the communication is and NOVI truly cares about the user fully understanding the system. I couldn't reccommend them more than I already have because NOVI is truly amazing and is so essential in the day to day of maintaining our database. 10/10.

Novi AMS was a late comer in our selection process, but stood out from the pack immediately.

Onboarding was quick and easy, wrapping up well ahead of schedule, yet no detail was missed and Novi took the time to understand each of our requirements.

The Quickbooks Online integration is a real selling point and works like a charm, as does the native MailChimp integration.  

Support has been amazing and they record every feature request that comes in. They're very transparent about the process.

Minor quibbles as with any AMS, but Novi is so far ahead that we can't imagine being happier with the system.

I found NOVI based on other association management reviews and after a false start with another system. The onboarding was excellent and our launch was thorough and accurate. We have been using NOVI for about 18 months and the customer service is excellent. They provide self-guided information and are also there for nuisance questions and assistance. The AMS is intuitive and the front-facing experience is simple. Before NOVI we were constantly trying to find work around and recreate the wheel, we love NOVI because it feels like they are always at least one step ahead of us and our needs. I can't recommend them enough. 

Novi is very user friendly and easy to use. The customer service is outstanding, and users can benefit from the software tools and webinars that are provided. 

We are a hybrid professional organization with a mix of individual and corporate members.  We went live with Novi in Dec 2021. 

1. AMS selection process: exceptional.  Pete and his team were exceptionally open, transparent, patient, and diligent when answering our questions, providing us with demos, and ensuring that we had an accurate grasp of Novi's capabilities during our AMS selection process.  Our selection process narrowed down to 4 finalists and Novi was a late and uncertain entry but ended up finishing at the top of the pack with a significant advantage.

2. AMS implementation and onboarding: Fantastic.  Novi managed the entire project via Asana and our team became part of that Asana project with all milestones, deadlines and deliverables clearly marked.  Novi's team stayed on task and on time and our implementation slipped by only 2 weeks from an original estimate of 3 months.  The slippage was mostly on us and due to Thanksgiving holidays falling near the end and our staff taking time off.  Exellent project management and leadership from Novi's team.

3. Early support: Naturally shortly after the implementation there is a lot of need for hand-holding.  Novi's team excels at that.  Novi's documentation and online help are excellent and more often than not we were able to self service.

4. Life on Novi: it won't come to surprise to anyone that there will be things you can't accomplish on any system the way you want to accomplish them.  With that being said Novi's team was great at helping us find alternative solutions or we were able to adjust to the system limitations without much sacrifice in operational effectiveness. 

5. Big things we love:

• Novi integrates with Zapier that opened up a world of integrations with other systems like Docusign, MailChimp, Cvent, Webinars, Office 365, and even automating processes inside Novi via Zapier.
• Novi's modern and open APIs that make it easy to integrate with other systems like HigherLogic, AssociationAnalytics, our third party Jobs Board and Career Center, and Vendor Directory system.
• Novi's deep integration with QuickBooks Online that completely eliminates the need to integrate with an accounting system, because Novi and QBO function as a cohesive system.

6. If I could make a prediction, I would not be surprised if NoviAMS spread like wildfire across small to medium associations (especially the ones on QBO) in the near future.  This prospect scares me a little, because an explosive growth has scalability implications for any business who wants to consistently deliver high level of service.  I would urge Novi team to very carefully select their future clients to ensure a strong alignment between customer needs and the system capabilities so they do not pull Novi's team and product development roadmap into too many directions all at once.