Your Membership

YourMembership (YM) has been used by one of our clients for nearly 15 years because of price point. To be transparent, we are currently looking at other options, as YM is very limited at the pricing the client pays. Our client is using it for membership, website, revenue (dues and events), meeting management, email campaigns, and reporting. There are other functions they're not currently using as well, so there's a wide variety of potential functionality within YM. However, our issue is that none of the functions are done very well - the capabilities are basic, creating reports requires knowledge of Access-like language, websites look as if they were built in 1995, etc. You get what you pay for in this case. 

If you're truly looking for an extremely basic AMS, YM might work for you. If you've used other more robust platforms previously (SalesForce, Abila, etc.), you'll be sorely disappointed.

YourMembership (YM) has been used by one of our clients for nearly 15 years because of price point. To be transparent, we are currently looking at other options, as YM is very limited at the pricing the client pays. Our client is using it for membership, website, revenue (dues and events), meeting management, email campaigns, and reporting. There are other functions they're not currently using as well, so there's a wide variety of potential functionality within YM. However, our issue is that none of the functions are done very well - the capabilities are basic, creating reports requires knowledge of Access-like language, websites look as if they were built in 1995, etc. You get what you pay for in this case. 

If you're truly looking for an extremely basic AMS, YM might work for you. If you've used other more robust platforms previously (SalesForce, Abila, etc.), you'll be sorely disappointed.

We have been using YM for more than 7 years. We spend alot of time manually doing things that should be automated but that YM doesn't automate. We dislike little -  but important things especially around customization.  For example, being able to customize and store confirmation emails or making messages sent by YM look more branded and less generic/ugly. Support is very unreliable. We have support tickets that have been open for months and even years.

We have been using YM for more than 7 years. We spend alot of time manually doing things that should be automated but that YM doesn't automate. We dislike little -  but important things especially around customization.  For example, being able to customize and store confirmation emails or making messages sent by YM look more branded and less generic/ugly. Support is very unreliable. We have support tickets that have been open for months and even years.

YourMembership is expensive, reports are clunky and difficult, but by far the worst aspect of YM is the customer service. We notified them in early February that we were cancelling the service, and they've been running us around in circles ever since - it's now late June. We had left many messages, sent many emails, and usually did not receive any response. We finally did get someone on the phone who said she'd fix it, yet the late notices persist.

YourMembership is expensive, reports are clunky and difficult, but by far the worst aspect of YM is the customer service. We notified them in early February that we were cancelling the service, and they've been running us around in circles ever since - it's now late June. We had left many messages, sent many emails, and usually did not receive any response. We finally did get someone on the phone who said she'd fix it, yet the late notices persist.

YourMembership was so unweildy that we moved to a different AMS after only a few years. We cancelled in February, yet they kept charging us. We've contacted them numerous times yet they send us around in one circle after another. We've been promised a resolution, yet keep getting emails periodically saying the support ticket is in pending mode and they'll close it if we don't respond. Now it's late June, and they still haven't resolved the problem as far as we can tell (haven't seen a refund for the charges that were made in error). Even if the system were awesome and amazing the lack of professional customer service should make anyone think twice about signing up with YM. 

YourMembership was so unweildy that we moved to a different AMS after only a few years. We cancelled in February, yet they kept charging us. We've contacted them numerous times yet they send us around in one circle after another. We've been promised a resolution, yet keep getting emails periodically saying the support ticket is in pending mode and they'll close it if we don't respond. Now it's late June, and they still haven't resolved the problem as far as we can tell (haven't seen a refund for the charges that were made in error). Even if the system were awesome and amazing the lack of professional customer service should make anyone think twice about signing up with YM. 

A lot of people have issues with YM support, but I have not had that experience. I've always found them helpful and mostly easy to work with. There are many options for support, which I think many people don't take advantage of.  There is the daily live Q&A, submit ticket via email, phone in, and the new chat function which I've used quite a bit and like because the response is immediate. All that said, the email tools and stats are pretty basic, at best. 

A lot of people have issues with YM support, but I have not had that experience. I've always found them helpful and mostly easy to work with. There are many options for support, which I think many people don't take advantage of.  There is the daily live Q&A, submit ticket via email, phone in, and the new chat function which I've used quite a bit and like because the response is immediate. All that said, the email tools and stats are pretty basic, at best. 

A lot of people have issues with YM support, but I have not had that experience. I've always found them helpful and mostly easy to work with. There are many options for support, which I think many people don't take advantage of.  There is the daily live Q&A, submit ticket via email, phone in, and the new chat function which I've used quite a bit and like because the response is immediate. All that said, the email tools and stats are pretty basic, at best. 

A lot of people have issues with YM support, but I have not had that experience. I've always found them helpful and mostly easy to work with. There are many options for support, which I think many people don't take advantage of.  There is the daily live Q&A, submit ticket via email, phone in, and the new chat function which I've used quite a bit and like because the response is immediate. All that said, the email tools and stats are pretty basic, at best. 

A lot of people have issues with YM support, but I have not had that experience. I've always found them helpful and mostly easy to work with. There are many options for support, which I think many people don't take advantage of.  There is the daily live Q&A, submit ticket via email, phone in, and the new chat function which I've used quite a bit and like because the response is immediate. All that said, the email tools and stats are pretty basic, at best. 

A lot of people have issues with YM support, but I have not had that experience. I've always found them helpful and mostly easy to work with. There are many options for support, which I think many people don't take advantage of.  There is the daily live Q&A, submit ticket via email, phone in, and the new chat function which I've used quite a bit and like because the response is immediate. All that said, the email tools and stats are pretty basic, at best. 

A lot of people have issues with YM support, but I have not had that experience. I've always found them helpful and mostly easy to work with. There are many options for support, which I think many people don't take advantage of.  There is the daily live Q&A, submit ticket via email, phone in, and the new chat function which I've used quite a bit and like because the response is immediate. All that said, the email tools and stats are pretty basic, at best. 

A lot of people have issues with YM support, but I have not had that experience. I've always found them helpful and mostly easy to work with. There are many options for support, which I think many people don't take advantage of.  There is the daily live Q&A, submit ticket via email, phone in, and the new chat function which I've used quite a bit and like because the response is immediate. All that said, the email tools and stats are pretty basic, at best. 

YM was an upgrade for us when we moved over to it, and was a big step up from our previous AMS (Avectra/NetForum.) But it's very clunky to use, very limited in analytics and usage data, difficult for our members to use as they have to log in every time they visit, and just feels old-fashioned and hobbled together. Also, Community Brands wants to sell you their add-on career center, email software, engagement, etc. so all those modules within the core AMS are inadequate and clunky to use. Their customer service used to be great, but has become very non-responsive, and too often the answer is "there's no way to do what you want to do." 

YM was an upgrade for us when we moved over to it, and was a big step up from our previous AMS (Avectra/NetForum.) But it's very clunky to use, very limited in analytics and usage data, difficult for our members to use as they have to log in every time they visit, and just feels old-fashioned and hobbled together. Also, Community Brands wants to sell you their add-on career center, email software, engagement, etc. so all those modules within the core AMS are inadequate and clunky to use. Their customer service used to be great, but has become very non-responsive, and too often the answer is "there's no way to do what you want to do." 

YM was an upgrade for us when we moved over to it, and was a big step up from our previous AMS (Avectra/NetForum.) But it's very clunky to use, very limited in analytics and usage data, difficult for our members to use as they have to log in every time they visit, and just feels old-fashioned and hobbled together. Also, Community Brands wants to sell you their add-on career center, email software, engagement, etc. so all those modules within the core AMS are inadequate and clunky to use. Their customer service used to be great, but has become very non-responsive, and too often the answer is "there's no way to do what you want to do." 

YM was an upgrade for us when we moved over to it, and was a big step up from our previous AMS (Avectra/NetForum.) But it's very clunky to use, very limited in analytics and usage data, difficult for our members to use as they have to log in every time they visit, and just feels old-fashioned and hobbled together. Also, Community Brands wants to sell you their add-on career center, email software, engagement, etc. so all those modules within the core AMS are inadequate and clunky to use. Their customer service used to be great, but has become very non-responsive, and too often the answer is "there's no way to do what you want to do." 

YM was an upgrade for us when we moved over to it, and was a big step up from our previous AMS (Avectra/NetForum.) But it's very clunky to use, very limited in analytics and usage data, difficult for our members to use as they have to log in every time they visit, and just feels old-fashioned and hobbled together. Also, Community Brands wants to sell you their add-on career center, email software, engagement, etc. so all those modules within the core AMS are inadequate and clunky to use. Their customer service used to be great, but has become very non-responsive, and too often the answer is "there's no way to do what you want to do." 

YM was an upgrade for us when we moved over to it, and was a big step up from our previous AMS (Avectra/NetForum.) But it's very clunky to use, very limited in analytics and usage data, difficult for our members to use as they have to log in every time they visit, and just feels old-fashioned and hobbled together. Also, Community Brands wants to sell you their add-on career center, email software, engagement, etc. so all those modules within the core AMS are inadequate and clunky to use. Their customer service used to be great, but has become very non-responsive, and too often the answer is "there's no way to do what you want to do." 

YM was an upgrade for us when we moved over to it, and was a big step up from our previous AMS (Avectra/NetForum.) But it's very clunky to use, very limited in analytics and usage data, difficult for our members to use as they have to log in every time they visit, and just feels old-fashioned and hobbled together. Also, Community Brands wants to sell you their add-on career center, email software, engagement, etc. so all those modules within the core AMS are inadequate and clunky to use. Their customer service used to be great, but has become very non-responsive, and too often the answer is "there's no way to do what you want to do." 

YM was an upgrade for us when we moved over to it, and was a big step up from our previous AMS (Avectra/NetForum.) But it's very clunky to use, very limited in analytics and usage data, difficult for our members to use as they have to log in every time they visit, and just feels old-fashioned and hobbled together. Also, Community Brands wants to sell you their add-on career center, email software, engagement, etc. so all those modules within the core AMS are inadequate and clunky to use. Their customer service used to be great, but has become very non-responsive, and too often the answer is "there's no way to do what you want to do." 

YourMembership has been a great AMS for small scale Association companies. The APIs are great to integrate with 3rd party applications. Support/Service speed needs to improve. YM is not flexible with customization which can improve. Overall it is a keeper untl an association grows exponentially.

YourMembership has been a great AMS for small scale Association companies. The APIs are great to integrate with 3rd party applications. Support/Service speed needs to improve. YM is not flexible with customization which can improve. Overall it is a keeper untl an association grows exponentially.