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Baseline Platform, Good Enough Until It's Not

Reviewed by Arash Kamiar on May 2, 2018 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

YouMembership is on the lower tier of the AMS market. It's a functional platform that totally relies on the user. It's sufficient until it's not. To save money, this is a functional way to go. Just know, you will complete all of the work and customizations.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Education

Organization Type:Individual Membership

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:Less than 1 year

YourMembership Review - Mixed Feelings

Reviewed by Anonymous on Apr 11, 2018 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

Our association has used YourMembership since 2008, but we have very mixed feelings about it. While it does offer a lot of features (blogs, forums, surveys, etc.), the backend is very outdated. Whenever they add a new feature, it always seems it's at a hefty price tag. One of our biggest pain points is our website. In order to make it mobile friendly, they want to charge us exorbitant rates. While YM has served us relatively well over the past years, we are looking for a new, more updated system.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Education

Organization Type:—

Primary Job Function: Marketing

Number of Years Used:1-3 years

Using YourMembership for a Startup association

Reviewed by Terrance Barkan on Apr 6, 2018 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

I had selected and am using YourMembership as the platform of choice because of the combination of benefits and features for the price as well as the allowed number of records. I created a new association in the science sector 4 years ago with a very low budget and YourMembership allowed me to use it to build my prospect database to over 50,000 records, use it as my website, use the payment gateway and therefore also use it to take event registrations. 

The responsiveness of the support staff has been very good, they are bot fast and competent. 

The one downside is the actual performace from an uptime perspective. It seems there is more downtime for the system than should be expected but it as yet has not been a real issue. 

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:25,001-50,000

Industry Type:Other

Organization Type:—

Primary Job Function: —

Number of Years Used:4-7 years

Looking for YM replacement

Reviewed by Anonymous on Mar 20, 2018 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

I should start with a disclosure that I am biased on how YM has been used and setup at my association. I am relatively new her and I am sure half of our troubles are from the implementation flaws and lack of knowledge on functionalities available. I loved the fact that you can have daily Q&A with YM staff, it really helped me to discover all the hidden treasures of automation we can use. We are looking to replace YM, however, due to lack of integration with our ERP (Intacct) and lack of customization (i.e, payment methods by Member type). Basic Reporting and macros' setup is another hurdle.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:5,001-10,000

Industry Type:Healthcare

Organization Type:—

Primary Job Function: Finance

Number of Years Used:Less than 1 year

YM ...and Looking

Reviewed by Anonymous on Feb 1, 2018 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

We have been with YM for 4 or so years, and I was not present for the implementation or selection. The general consensus is that it has not kept pace with the things we would like to do regarding data collection, compartmentalization of members into groups/communities, nor do we have much ability for customization with regard to members and permissions/resource access. We also don't like the look of the website - it's dated and rickety, though this is as much our fault as YMs. The core issue that will possibly mean we go elsewhere for website and member management, is the lack of effective customer support. We routinely submit tickets (already a hassle) and get an article or response that reflects no understanding of what we have asked. This can go back and forth for some time and feels inefficient to us. There are some issues with downtime, and there are glitches in processes that should be simple and straightforward like downloading a registration list (but the list distorts an entire column of data). YM is clearly a big player in the association world, but our experience as a growing association has not been very positive. In light of the fact that there may be more to know about how to make YM work better for us (which we are attempting to work with them on) we recommend with reservations. The customer service that may yield a better experience, so far has not been in evidence. The platform IS generally functional and tries to cover a lot of bases, eliminating the need to integrate services from multiple vendors.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Healthcare

Organization Type:—

Primary Job Function: Professional Development, Credentialing, Knowledge Management

Number of Years Used:1-3 years

Wide but not deep

Reviewed by Andrea Alder on Jan 22, 2018 - Archived Review

Incentivised
Customer Service
Ease of Use
Reliability
Customization

I have been using YM for 3.5 years and have found it to be a solid product that is easy to use. It does a lot of things well, but the depth of some of the capabilities are shallow. It is a great product for the price that will manage events, memberships, CMS, catalogs, job boards and more, but there is no customization. You have to work within it's settings. When you call Customer Service, they are always very nice and professional, but the answer to my question is almost always "no, you can't do that".

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Healthcare

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:4-7 years

Too Much but not enough

Reviewed by Anonymous on Jan 22, 2018 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

We were Affiniscape users who merged with YM many years ago. The customer service is improving but still is inefficient. The online registration process was so unreliable we purchased CVENT and now the two fees combined is ridiculous. YM has many options, but for a small Association with 8 events a year, its not a good fit. Be sure to ask about their policy on support, it use to be 48 hours turn around. Unacceptable to me.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:100 or fewer

Industry Type:—

Organization Type:Trade Membership

Primary Job Function: —

Number of Years Used:4-7 years

YourMembership

Reviewed by Amanda Sojka on Dec 20, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

The site is constantly going down making the back-end and the front-end unreliable. It is not ease of access for our members. Since YM is blacklisted, members rarely receive emails through the system (like a simple password reset). When customer service is called, they don't answer or do not have the answer. There are a lot of challenges to this system. Not user friendly. We are account executives not IT, web designers... which feels like what you need to operate this system. Very many challenges persist.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Healthcare

Organization Type:Individual Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

YM works for us, for now

Reviewed by Anonymous on Nov 14, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

We implemented YourMembership in 2016. It was a huge improvement over the custom database my client had previously built, in the sense that there was a full set of administrative features. We moved our entire website to YM, including discussion forums, resource library, and groups. Within the first three months after the went live with YM, we started searching for a community software platform to handle those three features, as YM's features were not intuitive or convenient for collaboration. We chose Higher Logic for our community, which was very well received. The combination of Higher Logic for collaboration and YM for database is working for us, for now. For basic dues and event registrations, it works. For reporting, I find that everything I need is there in the back end, but it often takes some digging or extra work in Excel to get what I need. We'll be evaluating our digital presence next year as part of a larger branding project, and an evaluation of our AMS will probably be included. The real stay-or-go test may be integrations - so far, the YM API has been sufficient, but we will be looking to create a more seamless experience as users move between YM, Higher Logic, our benchmarking survey site, our webinar site...

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: —

Number of Years Used:1-3 years

Has potential

Reviewed by Anonymous on Apr 14, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
- Customer service is easy to reach either online or by phone which is very helpful, but unfortunately it often feels like we need to contact them too much - There are a lot of add-on options for management which sometime feel like they should have been part of a general upgrade to the current system and aren't throughly tested before roll out - Reporting needs to be more customizable and intuitive - Events are also not robust, we're able to use them for smaller events but have a 3rd party integration for our annual conference in order to handle all of the registration types and session tickets required - The website and email building is fairly easy to use - Engagement opportunities including SocialLink and Groups are still confusing and not as intuitive as our members would like - Career Center integration is good, easy for staff to manage and as a revenue source.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Healthcare

Organization Type:Individual Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

Continually disappointed

Reviewed by Anonymous on Apr 10, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Customer service - Wait times on the phone are long. You are highly encouraged to submit your service request online and it usually takes 24-48 hours for a response. Membership - The option to pro-rate dues throughout the year isn't customizable enough to use for our dues structure. We manually go in and change the amount to charge because the pro-ration can't be done how we need it to. I also was unable to do renewals through the software because the software didn't allow me to enter the dates and amounts in how I needed to. Event Registrations - The software is fine for simple registrations but doesn't work well for more complex situations such as having both registration and products or multiple options for each time period.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Other

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

Yourmembership.com

Reviewed by Anonymous on Mar 23, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We have been using yourmembership for about 8 years. The original intent was for members to use it as a social media site but it never took off. In all fairness, it probably works OK for a professional association, however, as a trade association...not so much. Everything from the data exporting, editing, event management and look and feel leaves much to be desired. The customer service response time is horrendous.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:—

Organization Type:Trade Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:8-11 years

Good product - Just not built for trade associations

Reviewed by Russ Webb on Jan 18, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We switched to YourMembership when they purchased Affiniscape. We had been a happy Members 360 user and were told that the idea was to take the best of M360 and the best of YM and incorporate them into a single AMS. That would have been incredible, however it did not happen. As a trade organization it became apparent that YM is built for professional organizations and societies that have individual members instead of company memberships. There is a lot of great stuff in YM - the social plug ins, the directory searches, email customization - but the lack of functionality for trade organizations with company members eventually made us look elsewhere.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:5,001-10,000

Industry Type:Housing and Real Estate

Organization Type:Trade Membership

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:1-3 years

Customization has limitations with content editor and html

Reviewed by Anonymous on Jan 12, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We have used YM for 3 years. We had a very rocky start with poor customer support in 2014, but within the first 12 months that greatly improved. The next year was pretty steady with improvements being made to the system but not where we needed them. None of my requests were ever implemented, but there were changes that negatively affected our processes. Nonetheless, I was willing to stay true. The last 6 months I think there has been a drop off in the level of support, buggy releases, a lack of release notes, and a general lack in communication or improvement in anything we need.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:25,001-50,000

Industry Type:—

Organization Type:Trade Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

WORK HORSE NOT A RACE HORSE

Reviewed by Anonymous on Dec 9, 2016 - Archived Review

Incentivised
Customer Service
Ease of Use
Reliability
Customization
YM does "pretty much" all we need but never to 100% satisfaction. There are always trade-offs and accommodations. I can do what I need to do but not always the way I want to do it. There are constraints based on early stage decisions that I did not know I would encounter when I was a newbie. The staff are good folks and earnest and they roll up their sleeves to help. Frustration comes from wanting simple things (like log-in screen that knows your name) that they just cannot do. Adoption rate is way below my modest expectations. The pay-off for Members is not as great as for staff. Truth is 2 people are managing a $750,000 budget very efficiently because of YM. So that is pretty good.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:—

Organization Type:Trade Membership

Primary Job Function: —

Number of Years Used:1-3 years

You're never alone with YourMembership

Reviewed by Anonymous on Sep 26, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
I have collaborated with YM on two different websites. Each time I was in the best of hands during the entire implementation process and for the support that I needed after our launch. There has never been a time that I've felt alone on an island with the great amounts of customizability and features. The YM team has had meetings with me and pulled in key individuals to assist in various areas. There's no perfect AMS, or we would all be running to them. However, with YM, there is an idea box where you can submit areas that you would like to see them improve or enhance. No, this doesn't mean every idea will be taken to the next level, but it allows us to voice our concerns, vote on others' ideas, and assist YM to continue to improve their system. One of those areas that has been a constant and popular area for improvement is the Forums. In order to receive updates, one must subscribe at many different levels. This is rather complex and bothersome for individuals who have to go through this process. One other area that would be a positive would be to create admin page level permissions on the backend

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: Technology

Number of Years Used:1-3 years

Overall pretty good...but of course, caveats

Reviewed by Anonymous on Jul 22, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
I've used most of the big-budget AMSs and have to say that, compared to them, YourMembership is actually pretty good. It's very easy to use and the UI is good. Support is generally pretty good and downtime is very infrequent, and YM does a really good job keeping clients updated in the rare instances that there is downtime. That said, I wish YM would focus more on the core product and perfecting that rather than chasing too many implementations and add-ons, which definitely takes away from the core product, IMO. For instance, there are features of the AMS that are just absent--like accrual-based dues reports--that they've been aware of and "working on" for a year, and still haven't resolved. For a system that is supposed to be designed specifically for associations, this is a huge flaw, as many associations are on a rolling dues model and need an AMS that can accurately capture and report dues revenue. Then there's the CMS--again, pretty decent overall if you don't have a lot of content or need stuff like secondary nav, but if you're used to a robust CMS, you'll be disappointed with theirs. If I had been here during the selection, I would have chosen a different CMS...but for the most part, YM's is adequate. I do hate that there's no super-admin level access--there are certain parts of your website that you can't touch/edit and have to go through YM support for which is a pain. Also, I don't like that they tie functions like advertising to a package deal where they have to sell the ads in order for you to be able to use their built-in ad server--if you have an in-house or contract sales team, you're on your own in terms of figuring out how to serve ads to your website. A big caveat if you're a small-budget org looking at YM--they only work with two payment processors and both are WAY more expensive than what we used previously, which has resulted in much higher costs than allocated based on YM's pricing model. Beware of this hidden charge and look into the cost of payment processing when you're making your decisions. Also, their design team/support is pretty lame and we never got what was promised in the package we went with--so be sure to be on top of everything you're promised in terms of design and if you go with the top-tier branding package, stay on them to be sure you get everything that's included in the price.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:1-3 years

Does not give us what we need

Reviewed by Anonymous on Jul 6, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We are an AMC with 3 clients currently using YourMembership. We are finding that it is very inflexible and lacking in many areas that are crucial, particularly membership and financial tracking. One big issue we find is that many areas do not appear to track historical data, especially for non-members who then become members. Also, committees are set up as groups combined with titles, but no dates, and do not track history. The lack of historical tracking is very problematic for our clients. There also appears to be no way to create multi-instance tables to track ongoing demographic data for a person or company/org. In our other AMS we use this regularly for tracking items like education history, address history, multiple licenses to practice (i.e. attorneys), etc. YM does have very good technical support and on-demand training videos/manuals. There are also many areas where it does really well (email communications, etc.), but unfortunately the standard modules that our clients need are not well developed and are functionally lacking.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:Other

Organization Type:—

Primary Job Function: Technology

Number of Years Used:Less than 1 year

Disappointing

Reviewed by Anonymous on Jun 21, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We are a 5-yr-old association that started on YourMembership because of cost. As we've now grown to over 4,000 members is just doesn't provide the customization we need to effectively manage our association. We've found customer service to be lacking and were expected to pay $10,000 to upgrade to the latest version enabling mobile friendly pages. We're ready to walk away as soon as we can.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Business Services

Organization Type:—

Primary Job Function: —

Number of Years Used:4-7 years

Good All Around

Reviewed by Anonymous on Jun 20, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
YM has a decent all-around product. It does a little bit of everything, but doesn't do anything particularly well. They do not seem to be innovating, or trying to enhance the product. The email marketing component is terrible and the partnership they struck with an outside email tool, is wildly expensive.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:—

Organization Type:Individual Membership

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:1-3 years

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