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YourMembership

Reviewed by Anonymous on Jun 17, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
When we started, if you had an event where there were members-only options that required registration and payment, you had to set up two separate event tickets--one for members and one for nonmembers, or one for the event w/ members-only options, and one w/o. Bulk email is a little clunky. You can do a search to build a list, and you can remove people, one by one, from that list, but you can't add anyone to it, or build a list of individuals. They finally started capturing information from non-member registrations, which is awesome. You can prepare a bulk email and set the time/date when it will go out, BUT the list it goes to will NOT refresh itself. If you have an email going out to members only, and you prepare it a week ahead of time, and five people join in that week, the email will not go to those people. All that being said, it's easy to use, easy to navigate, the training videos are clear and available 24-7, and customer service is usually very responsive -- just maybe not when it comes to website re-design. We chose it mainly for its directory. We have a public-facing member directory that gives our members LOTS of options and helps them sell themselves. We don't use the features where members can have communities on the site, or the gamification system, but there are lots of potential opportunities there.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: —

Number of Years Used:1-3 years

Since it was my first AMS, I'm probably biased

Reviewed by Anonymous on Jun 17, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
I inherited the site from my predecessor and my assistant and I struggled with it for a full year. Perhaps it was because we were on the west coast and the customer service is in Florida, but it took forever to get an answer to questions, and sometimes the answer was "I don't know"....ugh.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Healthcare

Organization Type:—

Primary Job Function: —

Number of Years Used:1-3 years

Fit For Associations With Simple Needs -- Otherwise, Be Careful

Reviewed by Anonymous on Jun 17, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
If your association needs a basic system that will allow you to have a website fully integrated with your association database, this may be the system for you. You can send email, do simple attendee registrations, maintain group areas, take dues payments, accept donations, have blogs, forums, a job board and create custom forms. What would not be a good fit? If you need to do booth assignments and registrations; need a true accounts receivable system to track multiple exhibit payments; want to be able to print and review the setup tables for anything -- like print your store inventory setup to review; want to be able to print badges and tickets from the system; if you want to be able to interface with other systems -- you will be very disappointed. There is also not an optimized back end series of processes staff can do to quickly process dues and registrations. One big problem is that the API is subpar in being able to connect to other major services. You will find again and again that services that other AMS packages can connect to say they cannot interface with YourMembership due to their inadequate API. The other issue is that although they say that their template is responsive, we have found numerous cases where features do not work properly on mobile devices. This is even after we've vetted all the page content that we have created. We've tracked it down a number of times to the way YourMembership designs and codes the pages. They also do not share a roadmap of the product, and the updates are all over the place. There does not seem to be a clear vision and focus for the product. Communication about price increases has been very poor -- we usually only find out when we get the invoice for the next year. We've also had issues where their product has malfunctioned and corrupted data, yet they refuse to fix the data, saying they cannot do it. Additionally, bugs have been pointed out in the system, but these are "sent to the developers," with no estimated time frame for a a fix, and most never have been fixed. If your association has very basic needs that fit within the scope of what the system does, you may be happy with the system. For everyone else, be careful.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:—

Organization Type:Trade Membership

Primary Job Function: Technology

Number of Years Used:4-7 years

Run, and run fast

Reviewed by Anonymous on Jun 1, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
I've worked with many databases during my 25+ years as an association executive and this, by far, is the worst I've come across. The customer service people are extremely accommodating (and must be the busiest people on the planet) but more often than not, the result is the need to develop some type of work-around or yet again another manual process to obtain the results needed. And often times those results are not completely accurate, especially when dealing with reports. We were with Affiniscape prior to the merger and we have lost so much functionality that we are now looking at another system, which can't come soon enough. Perhaps YM works for organizations that don't have many requirements, but for us it has been a complete bust and extremely frustrating. My recommendation would be to be as specific as possible in determining what you need, not only now but in the future, and ask a lot of questions along the way should you decide to implement YM as your AMS.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Other

Organization Type:—

Primary Job Function: Fundraising, Development, Sponsorships

Number of Years Used:1-3 years

YM in Review

Reviewed by Anonymous on Apr 4, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
yourmembership.com is marketed as a one-stop shop AMS. Some of the features the offer work well enough, others are very bulky. We've had YM for about 3 years now and are OK with it overall. I wish some features were better such as the groups, discussion forums, event registration, etc, but it is a low cost solution that has worked fine for our small organization. The customer service has improved and they are constantly striving to become better which is nice.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:—

Organization Type:Individual Membership

Primary Job Function: Fundraising, Development, Sponsorships

Number of Years Used:1-3 years

Non-profit review of Yourmembership.com

Reviewed by Anonymous on Mar 28, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Our non-profit association has been using yourmembership.com for several years now. The first 2/2.5 years were great. We imported everything, got the front end designed like we wanted, and even worked closely with their AMS design team to add more functionality to several of their built-in modules, like Certifications. However, even with some of the changes they made, there were several limitations, especially in the Professional Development area and events. They finally did an update of the events module, but it is still very limited. We have always been frustrated by the community side of yourmembership.com. While it sounds great, in todays social and moible world, it is very disappointing and difficult to navigate. It is like Facebook v.1 and has never changed. They say the community is "mobile friendly". Well, it can be viewed on a mobile device, but it is NOT moible friendly and not responsive. Yourmembership has API available, but when we asked for mobile apps, they had no suggestions other than we were on our own. Their API is difficult to use and you only get access to certain areas. Recently, we happened to stubble on more API calls that are now available, but as I said, it is not easy to do unless you pay a mobile app developer big bucks to figure it all out. Recently, we decided to go with their Brand+ option for a refresh, where you can pay around $10,000 for a custom mobile responsive site. However, after we paid and we learned it was only for the front end public pages, not the member community side! What is the point! As we got started designing, we were told that they have implemented a new development schedule called "Sprints". Basically, they will batch all their design changes/requests and cram it into a two week hack-a-thon. Then everyone takes off to 4-5 weeks. WHAT? All the changes we make to their "sprint design" we mark-up the next week, but have to wait until the next sprint (and God help you if you miss getting your changes into the next sprint!). We have been working on our home page (yes, just our home page) for 8 months! And they still don't have what we want. Customer service used to be much better. Now, it takes multiple support tickets, emails, and phone calls to even get someone to give you an answer. And their answer is usually, "We will have to get back to you on that" or "We can't do that". Not very helpful. Why they don't have an assigned account manager for groups is a question we have always asked. Someone personal that we can contact when there is problems that general CService can't help out with. We are now weighing our options on YM. Don't get me wrong, they do have some good things and it might work well for others. But for us, the cons are beginning to out weigh the pros.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:—

Organization Type:—

Primary Job Function: Professional Development, Credentialing, Knowledge Management

Number of Years Used:4-7 years

Looks like my Grandma's AMS

Reviewed by Anonymous on Feb 11, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Not intuitive, can do almost anything - but you may never figure it out. Templates look like they are from last century however, in our experience, many off the shelf programs are in the same boat.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:501-1000

Industry Type:—

Organization Type:Individual Membership

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:1-3 years

Lacks Speed and Flexability

Reviewed by Anonymous on Feb 3, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
The interface is very slow regardless of your internet provider speed and it lacks the flexibility to track organizations as well as individuals. They are constantly working to add and update features, but I would prefer a product that is more finished/final and proven. Three years in and it feels like we are all still learning as we go and it gets very frustrating.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:—

Organization Type:Trade Membership

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:4-7 years

Lacks Marketing and Sales Tools

Reviewed by Anonymous on Dec 1, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
YM has a host of interesting and useful tools but the limitations of their email marketing, lack of automation, limited segmentation and list creation makes this solid AMS a real bust when it comes to a robust marketing solution. They are making in-roads by partnering with third-parties to fill in gaps (online communities, mobile apps, and email systems) but the limited and clunky queries and inability to create special segments or build lists based on behavior makes this AMS a real drag to use.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Marketing

Number of Years Used:1-3 years

Good potential, but ...

Reviewed by Anonymous on Oct 24, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We made the change from Affiniscape to Yourmembership.com after five years with Affiniscape. Although we were not seeking to change, the merger of these two companies necessitated it. We were told that YourMembership.com was the stronger of these two systems, but we have not found that to be the case at all. Our data migration process was beyond frustrating, and we lost considerable data, e.g., member history and ALL prior years accounting history except open transactions. Further, we constantly battled inflexibility in online event registration and the online store. And the ultimate frustration, there is basically no accounting package with Yourmembership.com. Want to see a current accounting history for a member? Not possible. Since I hate to be a Negative Nellie and share only the bad and ugly, I will say one good. Their support team tries hard. They are friendly and nice, but all too often they can only say, "Our system doesn't accommodate that."

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:1-3 years

Do Not Waste Your Time or Money

Reviewed by on Sep 25, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We switched to YM.com after they purchased the AMS we were using at the time, Affiniscape. Affiniscape wasn't a great product and YM.com is worse. Support during website development was nonexistent. We purchased a template with the understanding we would "hire" them to help us build it and our CEO had to call every single person at the company for months on end to receive any type of one-on-one training. They expected us to learn how to build the website using just their incomplete webinars and PDF instruction files. 5 microsite pages we actually did pay them to develop for us still don't work correctly; I have been working with support for more than 2 weeks to fix them with no resolution in sight. When transferring our database, we had to send and revise the data over and over again because it would consistently be uploaded incorrectly or incompletely. The events module is cumbersome and doesn't do what we need it to - mainly allow members to register quickly and accurately, and pull the right information for name badges and reports - although they say an upgrade is coming. We stopped using their internal email/messaging system altogether because the formatting would change without being edited and some emails scheduled through the queue would be lost, never to be sent or even found again. Their online communities are so convoluted and complex we attempted to set them up quickly decided to hire a third party to manage this for us on another significantly more user-friendly system. and In summary, after doing all we could to be heard - going so far as to work with other users to get the company's attention - we are currently looking for a new provider because the fixes to problems within YM.com's web services and database solutions are few and far between. Although service through support has gotten better, the product has not. We hope to only be with them for another year while we transition to both a new website host and AMS provider.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:15-20 years

yourmembership.com

Reviewed by Anonymous on Sep 3, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
YM has a good balance between being user friendly and customizable. There is alot that can be customized in YM. Many things are fairly simple to customize, others are more difficult. There are not many barriers to creating what you want. Because of the level of customization possibilities there is a lot to learn and undestand on the back end. I find that every works and works well, however sometimes the setup can be a bit daunting. The only complaint I have is that it is not always intuitive for end users, many items are hidden behind menus and not easy to find. It is easy once you know where to look, however many times it is a challenge to find it. Overall it is a good program without many program issues.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:Less than 1 year

Already Looking for a New AMS

Reviewed by Anonymous on Aug 28, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
YourMembership.com was originally built as software for alumni organizations. When Affiniscape users were moved to YourMembership we lost a lot of functionality and personalization that we had grown used to in the old system. We took several steps backwards with the implementation of YourMembership. As soon as we went live, all of our outstanding projects were set aside. It became impossible to get customer service without a lot of pestering on the part of our staff. There was no testing before data was put into the system. As a result our membership data was corrupted and YourMembership had to restore the database to its prior version. It now takes us half a day to run a report to mail newsletters to members. That's just one of the many struggles we've faced with this system.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:1-3 years

YourMembership

Reviewed by Veronica Scrimshaw on Aug 7, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We have been using YM since approximately 2010 and overall it works very well for our needs. It isn't perfect (nothing is!), but it is reliable and for the most part easy-to-use. We have been very pleased with the continual improvements that have been made and which are rolled out to all customers. Uptime has been excellent. The forward-facing website is very flexible and easy to customize. Easy to teach non-technical people to use. The admin panel has recently been refreshed and offers a more intuitive experience. Biggest complaint is that the product is not mobile-optimized.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:4-7 years

Inexpensive, easy to learn, but limits to the functionality

Reviewed by Anonymous on Jun 11, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Pros - Inexpensive. Easy to learn. They have been making updates recently, which is appreciated. The Help Desk system, which they are utilizing to solve most inquiries, is well-managed. It is a good option if you have a limited budget, simple business and aren't looking for a lot of advanced functionality beyond basic membership management. Cons - It still feels like itÕs meant for a university not a business. Tracking income is difficult. Store functionality is outdated and not very customizable. Reporting is not intuitive. Seeing the details you want about members requires more clicks than necessary. The search/query functions are limited and unreliable. Our members donÕt like registering for an event that requires repeatedly entering the same information. Their invoicing system is inefficient and does not allow for a mass emailing of invoices. Members paying have to go through about 3 screens entering the same information several times. The password reset system is overly complicated.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:4-7 years

Buyer Beware of the Credit Card Fees

Reviewed by Anonymous on Jun 7, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Yourmembership.com limits which credit card processors you can use. This often results in much higher credit card fees for the association.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:Less than 1 year

More to Come

Reviewed by Anonymous on Apr 16, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
I just attended the YourMembership Conference after having the system for a little over one year. Exciting news is the features they're adding: customizable infographic dashboard, LinkedIn looking profiles, DropBox like resource center, app and mobile site. I understand they're trying to maintain the customer service requests via support tickets although I do miss MemberClicks who had pristine service every time you called. I think they have an exciting future ahead of them.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

Stick With What You're Best At

Reviewed by Anonymous on Apr 14, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Like all AMSs, you have to know what it's primarily good at because that is what you are buying. The secondary add-in functions are just that--added on--and not the best or most robust functions. YM is good on the membership side including handling corporate memberships, but also tracking individual staff members who are the ones who participate in the activities of the organization. I bought YM to automate my dues invoicing, and that has not proven to be as automatic as I would like. There are little issues like if someone renews later than the cut-off date, everyone who is connected to that member is suspended, and I have to individually reactivate all of the members once the dues are paid. Wouldn't it make more sense to reactivate all of them once the corporate dues are paid? YM includes a registration system which is bulky and difficult to use for the users, especially if you have lots of breakouts during your meeting. My users are forever confusing the link to register for the website with registering for the meeting. One of the key add-ins that I use is with QuickBooks. It's a good add-in and worth the extra dollars except when they upgrade the YM software. I was told that I would only have to use QB in admin mode the first time, but I actually have to use it in admin mode every time or the YM add-in doesn't work. Reporting is my least favorite function. If the default reports in the list are what you want, you'll be fine. One of the reports that I have wanted is to see total sales for a store item including discounts. I wanted to be able to compare what YM says I have sold with what QuickBooks says my sales have been. Cannot do it regardless of how many times I try and how many customer service people help. They don't seem to understand what I am trying to get at. I have created a workaround so that my exhibitors can "purchase" space at my trade show and pay by credit card. After 3 years, I've figured out how to use it to meet my needs, but the biggest issue I have is that it doesn't meet the needs of my users. They register regular complaints that it is confusing and unclear.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:1-3 years

A Ton of Features, Great Services

Reviewed by Ester Venouziou on Apr 13, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
YourMembership offers a ton of features, and we love that they keep adding new things and improving existing ones, improving the platform for our members as well as website admins. Though the upfront fee is higher than other platforms we considered, we like that YourMembership's price is all-inclusive, regardless of number of members, features used, etc. They offer a few larger add-ons at additional costs, but all the main upgrades are included in the annual fee. The staff is professional and knowledgeable, and always quick to respond to our questions or concerns. The downside, which I expect is the case with most AMS platforms, is that things are not completely customizable. For example, in the directory pages we can add custom fields, but we can't change the way those pages are displayed.

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:4-7 years

Did anyone try this before going public?

Reviewed by Anonymous on Apr 11, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We were with Affiniscape, using both their 24/7 software and then M360. We are accustomed to the notion that an "off the shelf" system won't be perfect for us. When YourMembership bought Affiniscape we had to make a choice of whether to continue with YM or move to another system. We did our due diligence; looked at several other companies and asked the a LOT of questions pertaining to how the system would integrate with the way we handle due, meeting registration and payments, donations (from members and nonmembers), etc. We explained that we have specialty Divisions that our members pay for when they join or renew their membership and that those payments should be integrated. We explained how our financial management works and the needs we have. We explained that we have a complicated dues system with a number of member types. We explained our need for accurate and easily produced reports, and we explained that we have a continuing professional education component to what we do. And on and on. We got nothing but assurances that YM was the system for us. We scheduled our migration very carefully for the summer so that it would fall between our annual conference and our membership campaign in the Fall. And so it began. There were multiple delays in getting our website completed and in getting our data migrated. We were finally up and running on October 31, 2014. There have been multiple issues. Some things don't work as promised. Some omissions in the development of the product are astounding if it was intended for member-based associations. My staff spends far too much time trying to get resolutions from the support staff. The system is fragmented and not fully integrated. The invoicing system is cumbersome. And on and on. It is a huge disappointment, and although they continue to say they are working on "fixes" not a day goes by that I don't hear from my staff about how difficult it is to do their work using this system. I feel as if we are beta-testing it for them and providing valuable input for the always-promised new and better "product release." And I know I'm not the only one because I have talked to many people who are having the same experience and even the support staff frequently admits that "you are certainly not the only one who has mentioned this" or "yes, I can see how that would have been a better choice for the programming." Didn't anyone talk to a potential end-user in a member-based association before going public? Stuck for now, and not a happy CEO to think that I will have to start over!

Response from Your Membership on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

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Number of Years Used:Less than 1 year

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