MemberSuite
Powerful and Robust AMS
Reviewed by Julie Coates on Jun 15, 2019 - Archived Review
For our organization, Membersuite is a replacement system for an outdated, proprietary system. Once implmented, the difference in the legacy system and Membersuite was akin to stepping through the back of the magic wardrobe into Narnia. This system has many plusses, not the least of which is that it is almost infinitely configurable to meet the needs of any association, large or small, and also can be customized to the specifications of the user. There are many modules which allow for easy and integrated management of association functions from membership and event management to awards and competitions and certifications and CEU tracking--and more. The financial module allows for easy set up of discounts and special pricing, tiered pricing, and other essentials for associations. A big plus is the customer portal which allows members and customers to manage their own accounts, register for events and purchase products and more. Implementation of Membersuite software has resulted in greater customer satisfaction and has significantly reduced data errors, increased the accuracy of customer records, and reduced the amount of staff time required to manage customer accounts and information and to register customers for events, manage exhibitors, track inventory and a plethora of other functions. It has also enhanced the image of our organization by allowing seamless integration with our website for customer transactions.
Membersuite provides solid customer support and is responsive to customer needs. During implementation and set up, Membersuite provides in-depth traning and support to make sure the system is conrrectly configured. The open API is a big plus, and it has allowed us to extend the functionality of the system by integrating other platforms already in place. No review would be complete without making mention of all aspects of the software and implementation. Because it is such a robust system with so many options for configuation specific to the user's needs, there is a bit of a learning curve in the beginning which can be challenging. That said, once configuration is completed and modules are set up to the specifications of the user, the benefits of the system are immeasurable. The increase in accuracy of member records, time saved through automated dues billing, customer account management, registration and other daily processes have been profound for our organization.
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:501-1000
Industry Type:Education
Organization Type:Trade Membership
Primary Job Function: Executive Management, Strategic Planning, Governance
Number of Years Used:1-3 years
Perpetual Headache
Reviewed by Anonymous on Dec 20, 2018 - Archived Review
Almost every step in our implementation with MemberSuite has been a challenge. We transitioned from an old, custom internal system for tracking our organization's membership that was built on relatively simple database software. Our organization structure is not particularly complicated and we didn't have a large amount of data to transition into the MemberSuite platform. The MemberSuite team that managed our implementation lacked even the most basic understanding of our organization and our needs, which were simple and typical for associations of our type, and as a result completely botched our implementation. After months and months of belabored work after launching, we were finally able to get MemberSuite to handle our most basic of needs. Once we looked to build out basic new features and functionality for our members, we encountered problem after problem standing in our way. The support team at MemberSuite has been responsive in general but they can only do so much.
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:501-1000
Industry Type:Manufacturing
Organization Type:Trade Membership
Primary Job Function: Membership, Customer Service, Data Entry
Number of Years Used:1-3 years
Connectivity was really important
Reviewed by Lakisha Miller-Barclay on Sep 19, 2018 - Archived Review
We rolled MemberSuite out in 2015 and have continued to build upon the easy to use integrations through API. After coming from netForum we needed a system that was easy to integrate with other systems (live floor plan sales, paper sales, etc.). After allowing our third-party vendors access to the back-end of MemberSuite they all agreed that it would be much easier and more robust to connect to. We now have integrated all of our other systems fluidly. Live floor-plan sales connected with eShow, our online journal connected with Allen Press and our online technical papers through Metisentry. The SSO and API allow our users to have 1 password to log in seamlessly and access all of our systems. We are excited to roll out HigherLogic's community centers next! MemberSuite has it's growing pains as all AMS seem to have. However, they continue to keep us in the loop on their projects as they continue to grow and revamp.
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:1,001-5,000
Industry Type:Other
Organization Type:—
Primary Job Function: Finance
Number of Years Used:4-7 years
Membersuite is going downhill
Reviewed by Anonymous on Jul 27, 2018 - Archived Review
Our experience has been a rocky one. Membersuite has been struggling to keep staff long enough to reach a sufficient competency level to provide actual support. -We actually had a staff member delete an entire field in our member database. The system is clunky and inflexible. And expensive.
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:1,001-5,000
Industry Type:Other
Organization Type:Individual Membership
Primary Job Function: —
Number of Years Used:8-11 years
Easy to Learn AMS
Reviewed by Anonymous on Nov 16, 2017 - Archived Review
I used MemberSuite as a consultant working from home. I did not receive any training from the organization for which I was working. I was able to set up meetings, registration for those meetings, invoicing, etc. with no problem. I think it's a great product.
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:1,001-5,000
Industry Type:Other
Organization Type:Individual Membership
Primary Job Function: Convention, Exposition, Meeting Planning
Number of Years Used:1-3 years
Terrible Interface
Reviewed by Anonymous on Sep 28, 2017 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:501-1000
Industry Type:Healthcare
Organization Type:—
Primary Job Function: Operations, Administration
Number of Years Used:1-3 years
Membersuite is trying but will they get there
Reviewed by Anonymous on Aug 25, 2017 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:501-1000
Industry Type:Other
Organization Type:—
Primary Job Function: Membership, Customer Service, Data Entry
Number of Years Used:8-11 years
Constantly Improving
Reviewed by Anonymous on Jun 30, 2017 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:10,001-15,000
Industry Type:Other
Organization Type:—
Primary Job Function: Membership, Customer Service, Data Entry
Number of Years Used:Less than 1 year
Rocky start, challenges, somethings getting better
Reviewed by Anonymous on Jun 21, 2017 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:1,001-5,000
Industry Type:Other
Organization Type:—
Primary Job Function: Membership, Customer Service, Data Entry
Number of Years Used:Less than 1 year
Always Getting Better...
Reviewed by Anonymous on May 30, 2017 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:1,001-5,000
Industry Type:Other
Organization Type:Individual Membership
Primary Job Function: Finance
Number of Years Used:1-3 years
MemberSuite is a great value!
Reviewed by Anonymous on May 15, 2017 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:101-500
Industry Type:Healthcare
Organization Type:Trade Membership
Primary Job Function: Executive Management, Strategic Planning, Governance
Number of Years Used:Less than 1 year
MemberSuite Customer Service
Reviewed by Lakisha Barclay on May 15, 2017 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:1,001-5,000
Industry Type:—
Organization Type:—
Primary Job Function: Finance
Number of Years Used:1-3 years
Great Price Value AMS!
Reviewed by Michael Lanham on May 15, 2017 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:5,001-10,000
Industry Type:Education
Organization Type:—
Primary Job Function: Executive Management, Strategic Planning, Governance
Number of Years Used:Less than 1 year
Customer-Focused Renaissance
Reviewed by Ronna Papesh on May 15, 2017 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:1,001-5,000
Industry Type:Education
Organization Type:—
Primary Job Function: Technology
Number of Years Used:1-3 years
Customer Service Manager
Reviewed by Anonymous on May 9, 2017 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:100 or fewer
Industry Type:Other
Organization Type:Trade Membership
Primary Job Function: Finance
Number of Years Used:1-3 years
Great when it works
Reviewed by Anonymous on Jan 23, 2017 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:1,001-5,000
Industry Type:—
Organization Type:—
Primary Job Function: Operations, Administration
Number of Years Used:4-7 years
AMS-not recommended
Reviewed by Anonymous on Jan 4, 2017 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:25,001-50,000
Industry Type:—
Organization Type:—
Primary Job Function: Membership, Customer Service, Data Entry
Number of Years Used:4-7 years
Integration Specialists Love MemberSuite APIs
Reviewed by Rod Stiegman on Jul 28, 2016 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:501-1000
Industry Type:Other
Organization Type:Individual Membership
Primary Job Function: Technology
Number of Years Used:1-3 years
First Year Struggles with a new AMS
Reviewed by Anonymous on Feb 18, 2016 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:101-500
Industry Type:—
Organization Type:—
Primary Job Function: Finance
Number of Years Used:Less than 1 year
AMS Challenges
Reviewed by Anonymous on Feb 15, 2016 - Archived Review
Response from MemberSuite on [Date of Response]
Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.
About Reviewer
AMS Version:—
Membership Size:10,001-15,000
Industry Type:—
Organization Type:Individual Membership
Primary Job Function: Operations, Administration
Number of Years Used:1-3 years