MemberSuite

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MemberSuite

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One problem after another

Reviewed by Anonymous on Aug 13, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We're using MemberSuite - the full platform. While this system appears to be a good solution for mid-size to large associations, it's ripe with problems. There are many bugs within this system that prevent mass updates of member records. Additionally, there is no import wizard, so good luck adding large groups of new members - it MUST be done one record at a time. Their customer service is non-existent. It often takes weeks and multiple reminders to get basic responses back from their accounting department. Currently, they have suck a backlog of problems that any issue is given a six-month window for resolution. SIX MONTHS!

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Marketing

Number of Years Used:—

MemberSuite Review

Reviewed by John Bunker on Aug 12, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We have had MemberSuite for a number of years now and they keep making improvements! Choosing an AMS is a big decision and we did not take it lightly when we switched over to MemberSuite. We wanted a cost effective solution that allowed us to fully intergrate our client websites. Another big factor was a web-based solution. We had previously had a server-based solution and wanted to have immediate access anywhere. No AMS is perfect, but MemberSuite listens to their clients and make adjustments from that feedback. I appreciate a vendor that takes what I have to say seriously. MemberSuite is a great AMS solution for an association or association management company!

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Finance

Number of Years Used:—

Worst AMS in existence

Reviewed by Anonymous on May 13, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
took almost 2 years to finally deploy the software... WITHOUT any meaningful customization completed (we had to go online due to pressure from above)... so what we received, was a software full of bugs (we had over 80 open tickets and most were told not solvable / will be solve in future updates) .. then we asked for a customization, they said ok and started on it. we never get to the development phase... they simply asked us to have online meeting over and over and over again to finally get them to pin down on the specifications, then told us its not doable..YET they billed us $10k for all the "meetings". 2 years later to this date, we are canceling.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:—

Untitled Review

Reviewed by Anonymous on Jan 20, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Membersuite is a great idea -- if only it worked. We spent a year trying to get this software to function as was promised. After a year of hobbling along, and spending significant staff resources to make up for the software's shortcomings, we gave up. Unless your needs are very minimal, look elsewhere.

Response from MemberSuite on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:—

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