MemberClicks

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Associate Executive Director

Reviewed by Brent Jaco on Feb 16, 2018 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

MemberClicks has excellent customer service! Our staff finds that the platform is easy to use, and our members report a better experience on the front end - website.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:5,001-10,000

Industry Type:Education

Organization Type:Individual Membership

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:1-3 years

Membership and Marketing Coordinator

Reviewed by Anonymous on Jan 30, 2018 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

I have been very satisfied with the upgrade to the new Memberclicks platform, but there are a few areas I would still like to see improved. We do utilize the blue question mark to submit ideas whenever we run into an issue or see an area where the platform can be improved. I will also boast on the MC technicians...Many of our ideas have been implemented! It is very nice to know that they take into consideration how their product works for us as a single organization and they will make a change that maybe someone else is struggling with, but has not suggested.

 

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Other

Organization Type:—

Primary Job Function: Other

Number of Years Used:4-7 years

AMS In Question

Reviewed by Anonymous on Jan 25, 2018 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

I find what we get and what we pay for with our AMS isn't worth the value. I think our AMS is behind the times with community functions, not being mobile friendly with emails from the database. Our newsletter not mobile friendly. In these times 55% of people are looking at emails on their mobile devices.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: —

Number of Years Used:8-11 years

Awesome experience with Memberclicks

Reviewed by Anonymous on Jan 18, 2018 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

Memberclicks has been a really valuable tool for our organization, and our experience with them has been fantastic, from the smooth and thorough implementation process, to their very responsive, knowledgeable and friendly customer service. I especially like the fact that they have been able to add some really useful new features based on our feedback. The company seems very proactive and has really worked with us to help use Memberclicks to our full advantage, even though we're not their typical client (we have a database of about 80,000 members!) I love the customization that we can do on our end, and using the messaging system to contact our members has been a lifesaver. We would never go back to the previous system we used. I'm so thankful for Memberclicks and I appreciate all the work that they do behind the scenes to keep things running smoothly!

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:50,001-100,000

Industry Type:Education

Organization Type:Individual Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

No regrets

Reviewed by Anonymous on Jan 5, 2018 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

On the whole, MemberClicks is a great company with whom to work: customer service rocks and is prompt, courteous, and accurate. The platform is mostly customizable and easy to use, with the occasional head-scratching to keep me on my toes... when that happens, Customer Service rocks!

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Business Services

Organization Type:Individual Membership

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:1-3 years

MemberClicks

Reviewed by Amanda Sojka on Dec 20, 2017 - Archived Review

Incentivised
Customer Service
Ease of Use
Reliability
Customization

They are very helpful and responsive to any suggestions/ issues we run into. The software is easy to use, user friendly. Customer service has always been willing and able to help. We work with another AMS system that has a horrible system, customer service that can't answer our questions, etc.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Healthcare

Organization Type:Individual Membership

Primary Job Function: Marketing

Number of Years Used:Less than 1 year

Outstanding Process and Service

Reviewed by Anonymous on Dec 5, 2017 - Archived Review

Incentivised
Customer Service
Ease of Use
Reliability
Customization

MemberClicks made the migration very easy and the continued customer service has been outstanding.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: —

Number of Years Used:Less than 1 year

I love being able to update my website...myself

Reviewed by Anonymous on Nov 28, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

MemberClicks is pretty easy. The website is great. We have concerns with the financial component though. We haven't had much luck with the integration into QBs. We absolutely love the customer service. They really help you out so much!

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: —

Number of Years Used:1-3 years

An affordable and comprehensive solution

Reviewed by Jonathan Dolce on Nov 28, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

Always reliable, professional, full of features, plenty of storage, user-friendly - MemberClicks has been a great asset to us.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:I don't know.

Industry Type:Government

Organization Type:Trade Membership

Primary Job Function: Operations, Administration

Number of Years Used:1-3 years

Tech Upgrades are too Slow

Reviewed by Anonymous on Sep 14, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We are a small organization and have had MemberClicks for awhile but are currently looking at other systems. Over and over we have found MemberClicks very slow to upgrade their platforms. We were on their "Classic" version until last year. Upon upgrading to their new platform, which by the way was in Beta version when we first inquired about the upgrade and I believe they are still in the Beta testing at this time. Upon upgrading our system, we lost functionality to several of our key areas of our website. So the upgrade, while providing us minimal additional features, we lost the use of our directory and forum and had to contract with a third-party vendor to provide us the ability to use these key member benefits.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:100 or fewer

Industry Type:—

Organization Type:Trade Membership

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:1-3 years

Ready to move on!

Reviewed by Anonymous on Feb 27, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We started using MemberClicks in Spring 2016. We are a small trade association, we do not have individual memberships, only corporate. We had a demo and selected MemberClicks because they appeared to be better suited for small associations and their price was easy on our budget. Based on my experience, MemberClicks is several years behind similar AMS's with a less than $7K per year price point. Their database structure is set up as a single table. The functionality is clumsy. For example: -If you want to customize the fields that are displayed in search results, you can do that but if you view any record in the search, and go back out the fields are all changed to a default. I pointed this out during the demo and they acknowledged many customers complained about this and they were working on a fix for their "next" release - that was almost a year ago. -The custom attribute fields for a given record 'Must' be arranged alphabetically by name, no way to select which order for them to be displayed. -No CRM functionality - Most AMS's have the functionality for an admin to provide notes (when I contacted a member, schedule a follow-up, etc.) MemberClicks answer is to create a custom attribute field called 'Notes'. -The admin dashboard has a 'Sales Over Time' to provide you a snapshot of a particular revenue account. The only problem is the totals are based on the initial price that is set and discounts are not reflected, so it is inaccurate. Again, they acknowledged this and said this tool was to be interpreted as a 'rough estimate'. They are many other issues -- the bottom line is we have a 'work around' for nearly everything. This is a true case of you get what you pay for. We quickly realized that we are willing to pay more to have the basic functionality that we need from an AMS but certainly do not have with MemberClicks.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:100 or fewer

Industry Type:Manufacturing

Organization Type:Trade Membership

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:Less than 1 year

Memberclicks - expect to do all the work yourself

Reviewed by Brian Roberts on Jan 25, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
This is probably a decent product - still testing - but the implementation was a disaster. While we paid to have them do the work we ended up doing most of it ourselves. Clearly there business model is the shuffle as many clients as they can and spend as little time with you as possible. There "training" was a joke. Unfortunately their documentation did not keep up with their upgrades. If you have plenty of time and staff to do most of the work yourself, then you may not be disappointed. The problem is we are a small association and expected them to do the work we paid for.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:Less than 1 year

not ideal for my organization; recurring payment problems

Reviewed by Anonymous on Dec 21, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
MC is best-suited to professional societies, not trade assns with company memberships with many 'parent-child' relationships. Reporting isn't intuitive, & there were constant issues with monthly recurring credit card payments, which is how most of our members pay dues.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Other

Organization Type:Trade Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

Not Able to Keep Up

Reviewed by Anonymous on Aug 1, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We started with Memberclick in 2012 and thought it was going to be the answer to website and membership management. Set up was way more than I expected but once up and running it was great. But over the years things have changed. Website is easy to maintain but the AMS has issues that Memberclick cannot resolve. It seems that every time they do a update something stops functioning but you don't know it until we run reports and then you have to go on a search. We use the revenue allocation and they will just fall out for no reason. We use discount codes for some transactions and when you pull a report it reports the full amount as collected not with the discount applied. These thing create a accounting nightmare. Also they do not allow a plug in of any bookkeeping software so it cannot be a flow of work. The customer service is great but we stump them all the time. They will tell us things can't be done and then my staff will find a way to make it work.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:501-1000

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: —

Number of Years Used:4-7 years

Review of Memberclicks

Reviewed by Anonymous on Jul 31, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
It is a very good value however does lack some features that associations need like historical committee participation, job board, the ability for participants to go back into registration record to edit or add past selections and categorization of saved messages and events.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Education

Organization Type:Individual Membership

Primary Job Function: Convention, Exposition, Meeting Planning

Number of Years Used:4-7 years

Limited capabilities, buggy

Reviewed by Anonymous on Jul 25, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Each time we try to change or upgrade our site for users, we inevitably run up against errors and bugs. We've learned to call Customer Service, since an edit to the site in the most intuitive spot isn't always complete. I often learn that I needed to make edits in 2-3 areas of the site in order for my updates to go live, and the 2nd and 3rd areas are often not related to the project. It is frustrating. Searches and filters can also be tedious. We've had help tickets open for months because no one could tell us where the error lies. In the end, they told us it was our fault. But explanations often vary from one rep to another and they can contradict each other. I've been told that something isn't possible the way we tried to set it up (that the functionality was not available), yet it had worked for 2 years when someone else did the same thing.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:501-1000

Industry Type:Construction

Organization Type:Trade Membership

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

MemberClicks: Great Service; Limited Functions

Reviewed by Anonymous on Jul 19, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
MemberClicks has proven to be a reliable AMS platform and the customer service team has been extremely helpful time after time, but our association has experienced growing pains as we've moved into additional service areas. E-commerce, for example, is limited. Items that can be purchased, fulfilled and billed internally are okay, but we haven't found a way to offer products that are fulfilled by external partners. Customization is also a problem. Another limitation we've experienced is the online community forum. It's subscription and login systems are too complicated for our average user. It's one example where the system seems designed for much larger organizations. As for contacts, the parent-child terminology took awhile to get used to, but once we got that down, the system has worked well. We're able to access data using various criteria. The MemberClicks team was helpful in getting us up to speed in that area. The publications function has pros and cons. It's fairly easy to use, but it's limited in terms of being able to make changes to the formatting of weekly e-newsletters. Again, the MemberClicks team has been helpful in figuring out some work-arounds that helped us achieve some goals that were not readily obtainable. Someone once told me that NO ONE loves their AMS. Given that fact, we've been mostly satisfied with MemberClicks. The only question is for how long.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:501-1000

Industry Type:Business Services

Organization Type:Trade Membership

Primary Job Function: —

Number of Years Used:1-3 years

Memberclicks for small associations

Reviewed by Anonymous on Jul 8, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We are just under 700 professional members, with only one paid staff person. We find for our Board that this system is difficult to learn/manipulate although there are training videos. Is there a system that is more intuitive/less expensive that accomplishes tracking of membership, payments, conference registrations that is more useable?

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:501-1000

Industry Type:Education

Organization Type:Individual Membership

Primary Job Function: —

Number of Years Used:Less than 1 year

Member Clicks

Reviewed by Anonymous on Jun 17, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Solid platform - the team at the help desk make it truly work. The forms creation tool could be a lot easier, also find the search feature to be a bit glitchy at times.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Healthcare

Organization Type:Individual Membership

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:1-3 years

AMS leaving us in the dust

Reviewed by Anonymous on Apr 26, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We've been using MemberClicks for about three years. We had a lot higher hopes for it than what's materialized. A big part of that is their development shifting away from the Joomla-based platform we are on - they now developed their own platform and did not make a migration path for existing users to move their sites. The back-end is intimidating for our tech-challenged committee chairs - the bulk of the work ends up resting on the shoulders of one or two people. There are a lot of quirks and things we'd like to be able to better customize, but that's going to be true with any AMS.

Response from MemberClicks on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Education

Organization Type:Individual Membership

Primary Job Function: Technology

Number of Years Used:1-3 years

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