MatrixMaxx

We’ve been using MatrixMaxx as our AMS at ALDA for over two years, and it’s been a fantastic fit for our needs and a substantial improvement over our previous set-up. As a dynamic association, we needed a solution that could handle both the complexities of our operations and the nuances of our engagement strategies—and MatrixMaxx has delivered on all fronts.

Key Benefits:

• User-Friendly Interface: MatrixMaxx is intuitive and easy to navigate, making it accessible for both our team and members. It help us consolidate lots of different data repositories into one user-friendly system. 
• Robust Customization: The platform is flexible and allows us to tailor modules to meet our specific requirements, like tracking demographics. 
• Powerful Reporting Tools: We’ve seen a noticeable improvement in our ability to pull insightful, detailed reports, which help us make more data-driven decisions.
• Seamless Integrations: The system integrates effortlessly with our other tools, streamlining workflows and eliminating redundancies.
• Excellent Customer Support: The MatrixMaxx team is responsive, knowledgeable, and always eager to help.

Overall, MatrixMaxx has made it easier for us to manage our operations efficiently and focus on delivering value to our members. The platform has been a reliable partner, supporting us every step of the way. I highly recommend MatrixMaxx to any association seeking a powerful, user-friendly AMS solution.

We’ve been using MatrixMaxx as our AMS at ALDA for over two years, and it’s been a fantastic fit for our needs and a substantial improvement over our previous set-up. As a dynamic association, we needed a solution that could handle both the complexities of our operations and the nuances of our engagement strategies—and MatrixMaxx has delivered on all fronts.

Key Benefits:

• User-Friendly Interface: MatrixMaxx is intuitive and easy to navigate, making it accessible for both our team and members. It help us consolidate lots of different data repositories into one user-friendly system. 
• Robust Customization: The platform is flexible and allows us to tailor modules to meet our specific requirements, like tracking demographics. 
• Powerful Reporting Tools: We’ve seen a noticeable improvement in our ability to pull insightful, detailed reports, which help us make more data-driven decisions.
• Seamless Integrations: The system integrates effortlessly with our other tools, streamlining workflows and eliminating redundancies.
• Excellent Customer Support: The MatrixMaxx team is responsive, knowledgeable, and always eager to help.

Overall, MatrixMaxx has made it easier for us to manage our operations efficiently and focus on delivering value to our members. The platform has been a reliable partner, supporting us every step of the way. I highly recommend MatrixMaxx to any association seeking a powerful, user-friendly AMS solution.

We recently integrated our AMS with a Learning Management System.  MatrixMaxx worked well with both us and the LMS folks, not an easy task.  The project was completed on time and done well.  Glitches were fixed rapidly and MM was always available  to work directly with us and our LMS vendor to resolve problems and answer questions.  I would be happy to work with them again and recommend them to others.

We recently integrated our AMS with a Learning Management System.  MatrixMaxx worked well with both us and the LMS folks, not an easy task.  The project was completed on time and done well.  Glitches were fixed rapidly and MM was always available  to work directly with us and our LMS vendor to resolve problems and answer questions.  I would be happy to work with them again and recommend them to others.

As the president of a small association, my staff wears many hats and we rely heavily on vendors to support and supplement our efforts.  We have been long time clients of The Matrix Group, utilize MatrixMaxx for our AMS needs, and also worked with Matrix and their BeSpeake platform to host a successful virtual annual meeting this year.  Before implementing MatrixMaxx, we relied primarily on email distribution lists and Excel spreadsheets to manage membership distribution lists and contacts.  Our lists were frequently out of date, and limitations on the number of individuals we could email at one time resulted in us sending duplicative emails to member representatives.  MatrixMaxx was just what we needed to manage member communications.  We are also able to seamlessly use it for registration for our annual meeting.  We may be small, but Matrix never makes us feel that way!  Highly recommend their services.  

As the president of a small association, my staff wears many hats and we rely heavily on vendors to support and supplement our efforts.  We have been long time clients of The Matrix Group, utilize MatrixMaxx for our AMS needs, and also worked with Matrix and their BeSpeake platform to host a successful virtual annual meeting this year.  Before implementing MatrixMaxx, we relied primarily on email distribution lists and Excel spreadsheets to manage membership distribution lists and contacts.  Our lists were frequently out of date, and limitations on the number of individuals we could email at one time resulted in us sending duplicative emails to member representatives.  MatrixMaxx was just what we needed to manage member communications.  We are also able to seamlessly use it for registration for our annual meeting.  We may be small, but Matrix never makes us feel that way!  Highly recommend their services.  

As the president of a small association, my staff wears many hats and we rely heavily on vendors to support and supplement our efforts.  We have been long time clients of The Matrix Group, utilize MatrixMaxx for our AMS needs, and also worked with Matrix and their BeSpeake platform to host a successful virtual annual meeting this year.  Before implementing MatrixMaxx, we relied primarily on email distribution lists and Excel spreadsheets to manage membership distribution lists and contacts.  Our lists were frequently out of date, and limitations on the number of individuals we could email at one time resulted in us sending duplicative emails to member representatives.  MatrixMaxx was just what we needed to manage member communications.  We are also able to seamlessly use it for registration for our annual meeting.  We may be small, but Matrix never makes us feel that way!  Highly recommend their services.  

As the president of a small association, my staff wears many hats and we rely heavily on vendors to support and supplement our efforts.  We have been long time clients of The Matrix Group, utilize MatrixMaxx for our AMS needs, and also worked with Matrix and their BeSpeake platform to host a successful virtual annual meeting this year.  Before implementing MatrixMaxx, we relied primarily on email distribution lists and Excel spreadsheets to manage membership distribution lists and contacts.  Our lists were frequently out of date, and limitations on the number of individuals we could email at one time resulted in us sending duplicative emails to member representatives.  MatrixMaxx was just what we needed to manage member communications.  We are also able to seamlessly use it for registration for our annual meeting.  We may be small, but Matrix never makes us feel that way!  Highly recommend their services.  

As the president of a small association, my staff wears many hats and we rely heavily on vendors to support and supplement our efforts.  We have been long time clients of The Matrix Group, utilize MatrixMaxx for our AMS needs, and also worked with Matrix and their BeSpeake platform to host a successful virtual annual meeting this year.  Before implementing MatrixMaxx, we relied primarily on email distribution lists and Excel spreadsheets to manage membership distribution lists and contacts.  Our lists were frequently out of date, and limitations on the number of individuals we could email at one time resulted in us sending duplicative emails to member representatives.  MatrixMaxx was just what we needed to manage member communications.  We are also able to seamlessly use it for registration for our annual meeting.  We may be small, but Matrix never makes us feel that way!  Highly recommend their services.  

As the president of a small association, my staff wears many hats and we rely heavily on vendors to support and supplement our efforts.  We have been long time clients of The Matrix Group, utilize MatrixMaxx for our AMS needs, and also worked with Matrix and their BeSpeake platform to host a successful virtual annual meeting this year.  Before implementing MatrixMaxx, we relied primarily on email distribution lists and Excel spreadsheets to manage membership distribution lists and contacts.  Our lists were frequently out of date, and limitations on the number of individuals we could email at one time resulted in us sending duplicative emails to member representatives.  MatrixMaxx was just what we needed to manage member communications.  We are also able to seamlessly use it for registration for our annual meeting.  We may be small, but Matrix never makes us feel that way!  Highly recommend their services.  

As the president of a small association, my staff wears many hats and we rely heavily on vendors to support and supplement our efforts.  We have been long time clients of The Matrix Group, utilize MatrixMaxx for our AMS needs, and also worked with Matrix and their BeSpeake platform to host a successful virtual annual meeting this year.  Before implementing MatrixMaxx, we relied primarily on email distribution lists and Excel spreadsheets to manage membership distribution lists and contacts.  Our lists were frequently out of date, and limitations on the number of individuals we could email at one time resulted in us sending duplicative emails to member representatives.  MatrixMaxx was just what we needed to manage member communications.  We are also able to seamlessly use it for registration for our annual meeting.  We may be small, but Matrix never makes us feel that way!  Highly recommend their services.  

As the president of a small association, my staff wears many hats and we rely heavily on vendors to support and supplement our efforts.  We have been long time clients of The Matrix Group, utilize MatrixMaxx for our AMS needs, and also worked with Matrix and their BeSpeake platform to host a successful virtual annual meeting this year.  Before implementing MatrixMaxx, we relied primarily on email distribution lists and Excel spreadsheets to manage membership distribution lists and contacts.  Our lists were frequently out of date, and limitations on the number of individuals we could email at one time resulted in us sending duplicative emails to member representatives.  MatrixMaxx was just what we needed to manage member communications.  We are also able to seamlessly use it for registration for our annual meeting.  We may be small, but Matrix never makes us feel that way!  Highly recommend their services.  

We wanted an AMS that was easy for all staff to use and did not require significant upgrade costs every three to five years.  The AMS is updated four times a year at no extra cost, and you are provided a full year of support during your first year.  A complete API integrates with your CMS, and we have taken advantage of that integration to provide custom member service solutions.  The vendor offers an opportunity for all clients to provide feedback on future updates.  Free Q&A sessions are available every month, allowing both veteran staff and new users to ask questions about the product.  Entering our third year, we are happy with the value and future of the platform moving forward.  Client satisfaction is a priority.  When in-person meetings were not possible, they stepped in almost immediately and provided a virtual meeting solution. 

We wanted an AMS that was easy for all staff to use and did not require significant upgrade costs every three to five years.  The AMS is updated four times a year at no extra cost, and you are provided a full year of support during your first year.  A complete API integrates with your CMS, and we have taken advantage of that integration to provide custom member service solutions.  The vendor offers an opportunity for all clients to provide feedback on future updates.  Free Q&A sessions are available every month, allowing both veteran staff and new users to ask questions about the product.  Entering our third year, we are happy with the value and future of the platform moving forward.  Client satisfaction is a priority.  When in-person meetings were not possible, they stepped in almost immediately and provided a virtual meeting solution. 

I originally wrote a review back in 2018 for Matrix Maxx (you can see it in archived) but the recent negative review has prompted me to write another.

All I can say is, based on the terseness of the response, is clearly expectations have not matched with reality. Given the claims made in the review, it's hard to imagine that the reviewer has much actual experience with this product or company, so I want to address each claim individually.

"All updates/customizations are $1,000s, if they can even do it at all." This is fairly demonstrably false. The Maxx platform is updated every quarter with new features/fixes, and we have MANY customizations in place that Matrix have built for us. Some customizations were complex, and were more expensive—others have been simple and cost nothing. Go figure, the cost of a project directly correlates with the amount of time needed to complete it.

"Ugly and clunky user interface." Beauty is in the eye of the beholder, I suppose. But I haven't found this to be the case.

"Communications function doesn't even function as a modern email platform should." Maxx is an AMS, not an email marketing platform (again, expectations, reality, etc). Maxx has a perfectly functional listserve function and integrates seamlessly with both Mailchimp and Campaign Monitor (the latter an integration built for us at our request). 

I hope this addresses adequately any concerns raised by the other review. The main reason we work with Matrix is because of the people and relationships. There is NO company with better customer service than Matrix. Please don't let one bad review rob you of the opportunity to work with a company like Matrix Group. We have worked with Matrix for close to two decades and have no plans to change that.

I originally wrote a review back in 2018 for Matrix Maxx (you can see it in archived) but the recent negative review has prompted me to write another.

All I can say is, based on the terseness of the response, is clearly expectations have not matched with reality. Given the claims made in the review, it's hard to imagine that the reviewer has much actual experience with this product or company, so I want to address each claim individually.

"All updates/customizations are $1,000s, if they can even do it at all." This is fairly demonstrably false. The Maxx platform is updated every quarter with new features/fixes, and we have MANY customizations in place that Matrix have built for us. Some customizations were complex, and were more expensive—others have been simple and cost nothing. Go figure, the cost of a project directly correlates with the amount of time needed to complete it.

"Ugly and clunky user interface." Beauty is in the eye of the beholder, I suppose. But I haven't found this to be the case.

"Communications function doesn't even function as a modern email platform should." Maxx is an AMS, not an email marketing platform (again, expectations, reality, etc). Maxx has a perfectly functional listserve function and integrates seamlessly with both Mailchimp and Campaign Monitor (the latter an integration built for us at our request). 

I hope this addresses adequately any concerns raised by the other review. The main reason we work with Matrix is because of the people and relationships. There is NO company with better customer service than Matrix. Please don't let one bad review rob you of the opportunity to work with a company like Matrix Group. We have worked with Matrix for close to two decades and have no plans to change that.

We've used MatrixMaxx for almost 20 years, and have been extremely happy with it.  The system is very instinctive and easy to learn and we are set up so our back end database also links to our website.  I really like the fact that Matrix maintains a constant upgrade path for their base product, while still allowing us the freedom to customize to our needs.  I feel like Matrix is a partner for our company, not just another vendor.  I would strongly recommend MatrixMaxx as your new AMS!  

We've used MatrixMaxx for almost 20 years, and have been extremely happy with it.  The system is very instinctive and easy to learn and we are set up so our back end database also links to our website.  I really like the fact that Matrix maintains a constant upgrade path for their base product, while still allowing us the freedom to customize to our needs.  I feel like Matrix is a partner for our company, not just another vendor.  I would strongly recommend MatrixMaxx as your new AMS!  

While our company has used MatrixMaxx for nearly 20 years, I started working with them more closely in April of 2020 when in-person meetings transitioned to virtual events.  We entrusted them with providing a virtual meeting platform for several of our events and they did not disappoint.  Over the last 19 months, their platform, BeSpeake, has hosted nearly 3000 private meetings with C-Suite Executives and delivered flawlessly on the commitment that was made from the onset.  We asked for a secure, easy to navigate and user-friendly platform - they provided that and so much more!  The entire team worked tirelessly and their efforts were seen by many.  Several of our members have even called BeSpeake best in class.  I highly recommend MatrixMaxx!

While our company has used MatrixMaxx for nearly 20 years, I started working with them more closely in April of 2020 when in-person meetings transitioned to virtual events.  We entrusted them with providing a virtual meeting platform for several of our events and they did not disappoint.  Over the last 19 months, their platform, BeSpeake, has hosted nearly 3000 private meetings with C-Suite Executives and delivered flawlessly on the commitment that was made from the onset.  We asked for a secure, easy to navigate and user-friendly platform - they provided that and so much more!  The entire team worked tirelessly and their efforts were seen by many.  Several of our members have even called BeSpeake best in class.  I highly recommend MatrixMaxx!

All updates/customizations are $1,000s, if they can even do it at all. Ugly and clunky user interface. Communications function doesn't even function as a modern email platform should. Terrible.

All updates/customizations are $1,000s, if they can even do it at all. Ugly and clunky user interface. Communications function doesn't even function as a modern email platform should. Terrible.