iMIS

Since I started using iMIS for my database management needs, it has made my life much easier. The user friendly interface and ease to run queries to pull out data is amazing. I can see membership trends, add events and bill my members os easily. The ability to customize makes it so much easier to use as I can add panels and other information parameters on my own without having to deal with expensive external services. I would definately recommend thid amazing product from ASI.

We have had iMIS for a looong time and we are looking to make a change... even though we realize the process will be challenging and disruptive. The upgrades are expensive and render prior customization un-usable. As stated by another reviewer, reporting is glitchy and less-than-trustworthy.

iMIS is an enterprise system which is a really good system if you need a customized database and are willing to pay for additional modules and third party add-ons. However, out of the box, it lacks a number of key features such as: process automation, recurring payments, robust engagement scoring, amongst a few. I would not suggest iMIS for a small organization looking for a turnkey AMS. We also utilized the website feature, RiSE. It is a decent website and CMS that gives enough functionality with a small association but, again, I wouldn't suggest it unless you're willing to add additional modules and customizations.

The primary issue is the complexity of the system and the dependency on outside resources to help address questions or concerns you may have. While there are a ton of great resources out there, the issue is the cost associated with using them. If you have a complex membership structure or need to manage multiple tax ids or accounts, the system becomes very hard to achieve. The reporting capabilities, while nice appear to have discrepancies in the results returned based on corresponding reports that were created, which leads to trust issues in what is being returned. The web version has promise, but it's apparent when working solution providers that most of them still have a client-server mentality, and this migration will to the cloud is and will continue to be bumpy for the foreseeable future.

We are considering a move from iMIS after nearly three decades of use. We have attempted to implement their Staff Site only to find that not only is it not new, there is basic functionality that exists in the antiquated desktop version that doesn't exist in Staff Site. And the move to the cloud requires major migration and implementation--again, with no guarantee that basic functionality will work in the cloud. However, iMIS is being considered as a finalist as it's "the devil we know versus the devil we don't."

We've customized iMIS to offer some of the same functionality that we would see in a newer system. This has proven expensive and burdensome for our staff. We have had to hire outside companies to help with a lot of areas. The member experience is not good. A lot of steps are often needed to do things that should be simple and on many newer AMS are standard.

We are a long-time user of iMIS and over the years due to limited functionality and not totally user-friendly, we have added numerous third-party applications, some integrated and others not integrated.  While iMIS was chosen originally for its ease of upgradability, these third-party applications have made upgrades difficult and thus we have fallen behind on upgrades as well as have created multiple data silos making it difficult to see a full overview of member activities.  Several of these third-party applications are developed by iMIS resellers themselves making it difficult to switch resellers and maintain support for the add-in product as well as paying for the same functionality twice in some cases.

I actually don't mind iMIS (I have found people either LOVE it or HATE it). But I was just content. There were functional issues with the system, but looking back, I'm pretty confident those issues were because our rep wasn't clear in what was needed to give the desired end result. 

iMIS is totally capable of giving you what you need. But, you may need to get creative in how you pull date, clean it, store it, etc. etc. in order to get what you need. 

I have been using iMIS for the past 8 years, and for approximately 20 years total in my career; our organization has been using iMIS since the early 90's.  We are now in the process of working in the iMIS Desktop environment which is version 20.2.49.5903, concurrently with the Staff Site, which I believe is the precursor to the Cloud version which will be I20/300 if we convert to that full version.  iMIS is a very flexible and complex AMS, which also allows for a lot of customization and 3rd party addins, which of course contributes to the complexity of the software and related training curve.  Users must be very sophisticated to utilize the software to the organization's full advantage.  As such, we engage an outside consultant (who is authorized/credentialed by ASI the developer of iMIS), to assist with more complicated queries, process automation and more sophesticated tasks, on an "as needed" basis.  This is great as the consultant we use is excellent, and provides for a level of expertise we couldn't afford as a full-time employee. 

From an accounting perspective, there is not a clear audit trail when trying to read a customer/members historical transactions, especially to figure out how payments and credits were applied in the past.  It does have an Accounts Receivable Trial Balance and AR tab on the customer record, but you really need to know where to go and how to drill down on transactions to figure some things out.  The system will allow users to input transactions in a "wrong way" which can throw Accounts Receivable out of balance.  The Deferred Revenue module does work well.  And iMIS does have accrual based Dues, which also works well, and is a plus for our organization.

The main issue with iMIS at this time, is navigating our way from the old legacy system to the Cloud, which requires us to alternate between the 2 systems/interfaces all the time, depending on what type of tasks you are performing.  Some things, like events, must be set-uo from the Staff Site (cloud) and final items must be completed using the Desktop interface  I imagine it would be a much better experience to just begin with the Cloud version, however not all functionality from the desktop is available in the Cloud version yet.   And a bigger issue coming up is the Cloud version is going to increase our AMS related expneses by 100%. 

This software is incredibly expensive as well as cumbersome to navigate, particularly for a small staff and memebrship organization.  Its constraints and limitations for the price are shocking.

I have been using IMIS for 12 years and I love IMIS.  It does have a few drop backs but what AMS don't.  I would recommend IMIS to anyone.

This review is based on the 20-something version of iMIS, not the new iMIS Cloud just rolling out. Currently, we use a curious mix of the old 1991-looking desktop version and the web-based staff site version because you STILL cannot do everything you need to do in the staff site. How awkward is that? The desktop version looks basically the same as it did when I first saw it back in 1991 with a row of tabs at the top and a row of tabs across the lower-middle. There are also rows of additional menu items across the very top and down the side. Where to go to do what you need to do? Take a guess and keep guessing until you find it. Not very intuitive and not easily customizable in the way it's viewed by the user. When they added IQAs vs. the old ad-hoc queries it was a big improvement. The fault with iMIS lies in that they kept adding code on top of their old system rather than working on a new platform to completely replace the old in a timely manner. They've finally caught up with this idea but they're a bit late. We have an iMIS expert on staff in our IT department. If he ever left, I think we'd have to think seriously about moving to something else. 

I've been using some version of iMIS since 1994. Back then it was a pretty solid AMS; however, throughout the years as ASI revamped the software to remain relevant through the 90s transition to online access and to today's cloud-based environment, it seems like a Frankenstein of an AMS. The software might be great if you are coming from another AMS and only using it as a CRM/event registration tool or start out as just using the basic functions. However, don't rely on using it for any true financial reporting/reconciling purposes with spending thousands on customization and custom reports. Speaking of spending thousands - it's hard to write that check for several thousand a year for a basic CRM/Event registration package...plus hosting/maintenance costs.

iMIS tells you they can do everything and anything. But to get it done, you have to use one of their authorized vendors and they generally cost a fortune and are not very good. I've worked with three different major AMS systems in my last three jobs and iMIS is definitely the worse - bloated, costly, and not user friendly. Go elsewhere.

The Toy Association has been using iMIS for almost 20 years and we have gotten a lot of it, not just for membership managment, but also website management, engagement, email marketing, etc. In addition to managing our membership database, we aslo use iMIS for our website managerment, where we currently house 6 websites, and it has allowed us to create great looking, responsive websites that integrate seamlessly with the database. We are aslo able to process event registartion and donations through our sites that flow right into the database. We've also been able to seamlessly link iMIS to various third-party applications, allowing us to provide our members with a single sign on experience. iMIS has some very powerful automation and reporting tools that have proven very useful and allowed us to automate manual tasks and create work flow efficiencies. The staff site, or web-facing portal, is user-friendly and has encouraged more staff to use the database on a daily basis. Overall, we're very happy with iMIS and continue to learn about and maximize the many features it has to offer. 

I've been in the association industry for over 20 years and have used iMIS the majority of my time.  Moving from e-series to now Rise is a remarkable evolution.  The user-friendly system has the resources and tools that will excel any association in their management, retention and engagagment.

I would recommend all associations to use iMIS and their business partners.

We are using iMIS for event/program managment, accounting, communities, membership renewals and website! We are loving the one stop shop for our member experience as well as our staff experience. It's breaking down silos between departments and increasing our engagement. ASI has been a great support when questions arise!

I've been using iMIS by ASI for a little over one year, and I highly recommend it. It has a lot of capabilities for managing your data, as well as great customer service and the ability to be customized to your needs.

I have worked for the State of Texas and the University of Texas using various platforms which I feel gave me the needed experience to judge what is important in an AMS. When I was hired at my current job, I found that they used iMIS. After much research and analyis, I found that iMIS is the best overall system, with many options, features, and support. ASI has continued to impress me with all their work and the newest features I find useful with every update.

IMIS has helped improve staff efficiency has improved greatly by offering online registration which frees up the time that staff would have to manually input each member registration. Accounting is much improved by streamlining credit card payments directly from iMIS. In the past we would have to run a PayPal report and manually enter each payment into iMIS, now with us using the Payflow Pro gateway, payments are automatically entered into the database. Staff can now also save time on sending members invoices and confirmations, the member portal now allows members to print and pay for invoices at their convenience also reducing the number of phone calls.

Members have been greatly satisfied with the ability to have a member profile where they can manage their events and invoices.

Management likes that they have information that is up-to-date and accurate. They use this information to further the mission on the organization. How many times have our consultants visited Loving County? This question is now answerable any time, any place, by all staff using their laptop, cell phone, or tablet! I like that iMIS is the total package!

If you're proficient with MS Access, then its integration with iMIS is your one stop shop. You can create queries as needed on specific categories. The data is clean and needs very little "housekeeping". iMIS customer service is also stellar and the consultants/staff are always ready to troubleshoot issues/questions but more importantly, teach you the skills to successful solutions. The functionality in membership renewals, terminations, cycle changes are seamless and can be done real time with a couple of clicks. The robust menu (membership demographic categories) is phenomenal; again for reporting purposes. My only suggestion would be to find a way to integrate it with key players like event registration management software like Multi Soft and LMS programs for CEU's. It's nice to have membership data in one place. Outside of that, iMIS is by one of the best programs I've had the pleasure of using! Bravo!