iMIS

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Average Ratings

Customer Service

Ease of Use

Reliability

Customization

IMIS IS reliable, but don't customize

Reviewed on Aug 25, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I have used IMIS at two different associations (10 and 15). I have also used Personify (when it was TMA Resources) and a simple ACCESS-based custom system. IMIS works well as long as you do not over customize it. If you over customize it, it is hard to upgrade and the reporting is more difficult. I don't love IMIS, but I didn't find Personify any better. If you are trained well, it is a solid system and does all the typical AMS systems well. It also allows a lot of integration with other uses (meetings, accounting, etc.). However, if you are a smaller association or company-based with less contacts, I am not sure IMIS is worth the extra cost. More important than the AMS you choose is staff training. I have found at all the associations I have worked at that the staff uses the AMS less and less over time due to staff turn-over and increasing workload. They start keeping separate databases, because it seems easier/quicker. In the long run, you end up with an under-utilized AMS and fragmented contacts/data. The management must make it clear that separate databases is not tolerated and refresher AMS training needs to be conducted to make sure all staff knows how to use the system. Association live and die by the data they have on their members and prospects. Employees have to be reminded of this constantly or you have an expensive AMS that is way under-utilized.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Survey, Research

Number of Years Used:4-7 years

iMIS works - if you have the right support

Reviewed on Aug 25, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We have used iMIS at our association for many, many years. We are not on the current version but looking to make that upgrade soon. From my perspective in the financial role, iMIS is set up and has been for many years to give me the information that I need. I can run commission reports, dues adjustments, custom reporting, etc. all with reports that our consultant has set up. That is the key to using iMIS in my opinion - having a good partner who is an iMIS consultant and can set up all the crystal reporting and specific searches for you. I believe this has been a lifesaver for our organization as no one here is an "expert" on this software and we can't really do anything new without consulting our external consultant to have him do the work/setup for us. From a membership and communications perspective, it is certainly lacking. There isn't really a place in iMIS 15 that we are aware of that allows for tracking sales leads, prospecting, etc. from the sales side, other than just putting it in the "notes" section. We'd also like integration with our communications methods to see which members are actually reading out emails, which are participating in calls and committee meetings, etc. It seems that all of this can be done within the "notes" section, depending on how reliable and consistent your staff is in inputting the data. However, there is no integration to make these simple tasks easier and more automatic / less manual. This would be our biggest aggravation with iMIS. We have used it for many years but we feel like we are leaving membership money on the table because we can't use the AMS as it should be used to communicate between departments and keep our sales/communication efforts focused and adding value. We are using version 15 and we have seen some of the iMIS 20; however, there still seem to be some of these areas of our focus that aren't addressed with the upgrade, or are still in the process of being figured out by the ASI team.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:Less than 1 year

Imis review

Reviewed on Aug 18, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Very disenchanted with prior versions, but iMIS 20 gives me light at the end of the tunnel. Having a web client makes a ton of difference. But more importantly we found a really good re-seller and integrator that makes a world of difference.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:8-11 years

A Powerhouse, but only if you have the staff resources

Reviewed on Aug 13, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

IMIS can do everything you can possibly need. But only if you have the staff and money to make it happen. The out of the box solution requires a lot of customization and creating and running reports is not simple. You need to have someone on staff with a good working knowledge of SQL and who can dedicate a fair amount of time to programming to have it complete more advanced functions. IF you can do this, IMIS a an amazing product that is highly reliable, well thought out, and meets pretty much every need I've been able to come up with for it.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:8-11 years

It works. We still want more though.

Reviewed on Aug 10, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I've worked with iMIS at two different associations and there are always issues with reporting. It seems the vendors are the only people who are able to set up reports/IQA, but fail to let us know how we can adjust them ourselves. Anything requiring the vendor's expertise is something the office wants to avoid because the costs are astronomical (from what I hear). Have an issue with iMIS? Don't worry, all you need to do is upgrade and then you can do it all! (I've heard this for the last two versions and am hearing it again. I'm about to encourage my assn. to get over the sticker shock of a different AMS, as it will end up costing that much to upgrade iMIS and deal with the issues that will arise from that and the vendor bills to fix it all. Again.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

IMIS the days when things were simple!

Reviewed on Jul 24, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

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Preface -- several years back our association fell way behind in upgrading our system, choosing instead to build customized Access programs, CMS, Macros, and other tools tied to multiple databases that created a vast spaghetti bowl of technology. The longer we waited the harder it was to upgrade. We upgraded our system to IMIS 20.1 in February of 2014 after approximately 1 year of prep work. We contracted with a 3rd party IMIS reseller to guide us through the process. IMIS 20 offers so many more features than what we were using so it has been exciting to think about the vast possibilities. It also has a number of 3 party apps that can plug into the main database. Honestly, I think our group all thought the process was going to be easier than it has been. The IMIS tools (task center, CSA, IQA, RiSE, etc) all require a great deal of Developer-type knowledge to effectively implement. Our team has spent the last year becoming trained and certified, but we still have a lot to learn and a lot to do to have the system we desire and our members expect. ASI has come a long way over the last 4 years in their products, but I would say the business model is not customer friendly. Third party customization costs $250 per hour and to do anything quickly you're almost forced to pay this. The modules are great, but between the additional costs to install and the licensing fees associated with each module, our base technology budget using IMIS is becoming quite substantial. Overall, the jury is still out on how we rate IMIS 20 - we are still building the desired system and haven't been able to experience the full benefits of the application's purchased/built because our developers have to touch all of them in some way. We battle priorities and spend quite a bit of time planning and prioritizing. We hope when its all done, we'll be state-of-the-art in Association technology. But after more than 2 years, we're still about average and way below our own expectations.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Marketing

Number of Years Used:15-20 years

Our AMS Rates 6 Apples and Half a Dozen Oranges

Reviewed on Jul 8, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We've been an iMIS client since long before my time at our organization. Having worked with other associations, as well as at an AMC, I was familiar with the basics of iMIS was starting with our group but sometimes feel confused. Sometimes our small staff struggles with not knowing what we don't know and having a hard time finding someone to proactively tell us (and when we are reactively told, it's oftentimes too late or no longer needed). We went through a PAINFUL upgrade from iMIS 10 to iMIS 15 about two years ago. What was schedule to take six months ended up taking a year and a half. In the process, we also switched our web content management system from our old provider to the iMIS WCM (which as iMIS 20 is now called RiSE from what I've been told.) We're mostly pleased with the backend database side of our iMIS configuration. The front-end needs some work (we've been told all our problems will be solved, we just have to upgrade to iMIS 20.) We do have some issues with being able to customize some registration categories for our meetings. Right now, anyone not paying full price cannot register for our conference (which includes all exhibitors, board members, etc.) It's slightly frustrating. Overall, we're not completely unhappy with our AMS, but often get very frustrated with the lack of flexibility and customization we can do without being told we need to upgrade. Especially when there appear to be alternatives out there that put you on an upgrade path at purchase.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Marketing

Number of Years Used:8-11 years

iMIS Review-The Good, the Bad, the Ugly

Reviewed on Jun 19, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMis is a robust AMS that provides a great deal of configurations; however, it requires significant knowledge and technical expertise to create reports and manage data.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:Less than 1 year

End-Line User of iMIS

Reviewed on May 5, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I was a pass-through user (running a component chapter of a state society) and therefore was not able to use all of the features of iMIS, but I will say that it was a very easy way for us all to be in one place. With alerts and the ability to assign tasks to one person, she was able to see every time we changed a cell number, etc. The internal communities we developed through iMIS were user-friendly as well. I am not good at high-tech, and endlessly needed help on reports, but that was a user problem, not indicative of the software!

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:—

iMIS works for us

Reviewed on May 1, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Using iMIS20.1.1.4 for about 1 yr. Started in 1999 with version 4.29. Our upgrades have been uneventful with proper planning and testing. It's important to have user testing and feedback. Of course not everything is 100% but for the most part it works for us. We do have some customization. Our solution provider is awesome which is important to any organization.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:15-20 years

Not Bad, But Out Grown

Reviewed on Apr 27, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS 10.6 wasn't a bad choice in 2002, but ASI hasn't lived up to their promise to a total .NET platform. This was supposed to be the goal in 15.X. Our biggest issue with iMIS is its one-to-one relationship. We have many members that belong to many organizations and iMIS doesn't address that natively. Many AMS/CRM address not only one-to-many, but many-to-many relationships right out of the box. Depending on your needs iMIS isn't a bad choice, but I think many of the other vendors have caught up and a few have surpassed ASI. I would also add we had great reseller's in NimbleUser and CSystems.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:15-20 years

iMIS 15 gets the job done

Reviewed on Apr 15, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Have worked with iMIS for over 15 years and with version 15 for 2 years. Best features are the flexibilty of the product and the combination of transaction tracking with accounting functionality.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Finance

Number of Years Used:15-20 years

Jack of all trades, master of none

Reviewed on Apr 8, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We have been using iMIS for our association since 1995 and are currently reviewing the potential to upgrade to iMIS 20 from 15. During our history with iMIS it has functioned adequately for everything we have asked of it. I feel there are some limitations with customizing and reporting at some of the levels we would like. We have learned to be more creative with iMIS over the years and have found ways to make things "work" for our needs. The core functionality of iMIS is great and works as expected but if you get nitpicky you can find another solution that can handle each area of iMIS functionality with more grace and can conform more to your own needs. As an all encompassing tool however, iMIS works well for us.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:4-7 years

Long-time iMis User

Reviewed on Apr 1, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We initially adopted the iMis platform years ago (1999). This last year we upgraded to iMis 20 and have had good experiences so far. The built-in iMis ecommerce for dues seems to work fairly well. We have had to tweak it a bit in the last couple of months to make it work with our own processes, but we typically get very good service from our iMis reseller to make it work like it needs to. It has some features we haven't tapped into yet (like the creation of microsites for events and so forth) but I do hope to be able to try this out sometime soon. The integration of iMis with some other solution providers is not without a little work -- but it always does work. We also use Higher Logic, Peach New Media, and Informz. I love the Informz/iMis integration; it's really helped us out. As with any AMS, you've got to amend your business practices to what makes sense between your operation and the AMS, and if you do things will work more smoothly. Don't try to make too many customizations -- but I think that's true no matter what system in what context you're operating.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:15-20 years

iMIS by ASI lives up to its mantra: Partners for Life

Reviewed on Apr 1, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We moved to iMIS 15 in July, 2007. At that time we looked at several solutions. In fact, here is a video that walks through our selection process, why we chose iMIS and how we successfully integrated our custom code/modules to work within the iMIS framework: http://files.second.org/data/website%20files/IT/sbcchms.html. Over 7 years later, we are still using iMIS. We are currently on iMIS 15.1.2.6042. Due to a variety reasons apart from the product, we have not yet moved to iMIS 20 which is our goal in the next year. We have iMIS 20 running in a dev environment and everything we see is fantastic! We can't wait to make the move. Throughout all of this time, we have had an exceptional relationship with ASI. Their customer support is responsive. We have had several face to face meetings with their Product Manager, development team, and executives. ASI cares about their clients. One of the reasons why we chose and continue to stay with iMIS is their commitment to "Partners for Life." This is true relationally and technically. With every upgrade and update, they preserved our upgrade path and all of our custom code continued to work with their API. Every few years, we reevaluate our choice of solutions and we continue to choose iMIS. It is a great product developed and maintain by great people

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:—

Powerful system

Reviewed on Apr 1, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

This system has the capability to support your business into the future. Understanding the data requirements and the support you need is critical for making the right decision to purchase this software. It is important realize that no software is designed to meet your specific business rules. Be prepared to have some modifications to your system especially if your old system has them built in. A small organization would not necessarily want or need the full version of this software.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Other

Number of Years Used:1-3 years

Time for an upgrade

Reviewed on Mar 18, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We have been using an old version of iMIS (10) which was customized for our association's previous staff. We have found it hard to understand how to use it and get the information we need out of it. All processes are very manual so I would not recommend this version. We are exploring upgrading to 20 which seems to offer a lot more functionality.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Marketing

Number of Years Used:Less than 1 year

iMIS - We were using it wrong

Reviewed on Mar 3, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Our org has been with iMIS since before I came on board (so probably 8-10+ years). When I got here, we started looking at data, at reports, at the "deep, deep zones of iMIS" and realized we had a problem. Or, several. For years, there were complaints about how horrible iMIS was and we needed to switch it out. After one NiUG Conference (National iMIS Users Group), I realized it was the bad breakup scenario. It wasn't iMIS, it was us. We began cleaning up our data with the help of our awesome service providers, Association Technologies, and started learning more about what iMIS can do if used properly. We educated ourselves and figured out what we really needed and wanted from our AMS. Then, we decided to upgrade to iMIS 20. We're in the middle of that process now, but I know that we're working hard to make sure the software is working for us, not the other way around. Overall, once we learned how to use iMIS correctly and had a plan in place for what we wanted from our AMS, it was awesome. So, my emphasis is on training, training and more training.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:4-7 years

Long Term Solution

Reviewed on Mar 3, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We have been long time users of iMIS (11+ years) and we are currently in the process of upgrading to iMIS 20. We wanted a long term solution that could integrate into our accounting systems, had a web solution and provided a stable upgrade path. The iMIS solution has met and exceeded our expectations. Not always perfect but with a large user base (knowledge sharing) and a company committed to adapting to changing technologies with an upgrade path, we have no reservations about our choice to use iMIS. We are looking forward to what the future brings and continue to expand our usage of our AMS to the benefit of our 200,000+ members.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:—

iMIS 20

Reviewed on Mar 2, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

ASI continues to stand fast behind their product line. iMIS 20 is the newest version and once again ASI is stepping up and updating their product to meet today's demanding needs. We not only use iMIS in the back office for all of our database needs but also use all of the web tools. My staff has found the iMIS 20 back office interface easier to use and the web content manager a breeze. The reporting options and functionality are excellent. And all that said, for our Association, the support that ASI offers and the fact that they are constantly listening to their clients' needs and input makes this AMS unique in my mind.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:4-7 years

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