iMIS

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Average Ratings

Customer Service

Ease of Use

Reliability

Customization

IMIS - Lots of possibility, low probability

Reviewed on Feb 26, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

IMIS is a very powerful system. However, we are limited in our utilization of it. We need to upgrade but because of the cusomizations we made, it takes a village to upgrade. Not sure if we 'failed' during implementation or what, but new reports almost always require a 3rd party's assistance which means they cost. We're somewhat small (18 staff) so we outsource IT. By the time we get an outsourced IT person involved and someone from ASI, we're already financially committed and we haven't explained the problem yet. I'm not really sure what we get for our annual fees to ASI. That's the biggest negative about IMIS is that we have to hire someone to ever get anything new or modified. As long as you don't ever change, the system is great.

About Reviewer

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Primary Job Function: —

Number of Years Used:—

Job Sanity is my AMS

Reviewed on Feb 13, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Using iMIS15 and I could not imagine a day in the life of this office without it. It is the backbone of our organization. We use it for everything -- from a phone call to a year end budget! Our system has been customized several times over for us as we grow and move to a paperless environment. The support we receive is phenomenal as well as all the training given as we expand and add more and more functions to it. The automation available is probably saving us 3 full time staff positions. I love iMIS.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:4-7 years

iMIS - Solid Back End; Needs Better Automation & Front End

Reviewed on Feb 2, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Overall, I think iMIS is a really robust AMS. From a back-end staff use perspective, it can do a lot and allows for most of the flexibility an association needs. When implemented correctly it is a solid package. However, it really could use some assistance in the automation/enforcement of specific to an association's business rules and a better public/member front user interface. It's getting better as it moves to more web-based environment but decade-long users of iMIS will tell you that it's been a long time coming.

About Reviewer

AMS Version:—

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Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:—

Great AMS but a little trigger happy

Reviewed on Jan 30, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS is a fantastic and powerful AMS. We've gone through the versions from 10 to now 20 and each have been an enhancement on the last. Having said that, however, the pitfalls with enhancements can sometimes be that ASI is so eager to get these great new features out that they fall short on the QA side of the product release life-cycle. When issues are identified often times they are fixed right away ...in the next patch. Overall, I believe that if they put more pebbles in the QA bucket they would tip the scales and have a really great product with solid releases.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:1-3 years

Good Basic Database

Reviewed on Jan 29, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We are currently using iMIS 15. We have some customization but for the most part, use the basic provided database. I'm sure we do not nearly use the DB to its full potential. Our association is relatively small (4,200), we only do a minimum of membership renewals but are heavy on event registration and I think this system works well for our needs. The look is pretty basic but so is the functionality so I would have to say it is quite user friendly. Navigation between screens is clear and easy as is pulling reports. IQA is the main place I would say extra training is needed but I think it's helpful and necessary to be able to use this functionality. I have used others before and I would say iMIS is overall a good choice for a smaller organization.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:Less than 1 year

Imis is the way to go

Reviewed on Jan 29, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Our non-profit organization has been a long time user of Imis and we have been very happy with this product. Over the past years we have migrated to the new Imis 20 and are currently in the process enabling it's web-based features which we feel will be of great value to our membership. The learning curve for the software is short but it's features are super. It is also compatible with other products that allow us to streamline many duties that we had to do separately in the past. Excellent product.

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AMS Version:—

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Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:—

iMIS Omni 7 Review

Reviewed on Jan 29, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS staff were great about communicating with our staff about the implementation of upgrades and how they might affect us or our members. Each time we did an upgrade, we were told what would be changing, how these changes would make things better overall, and how long we should expect to not be able to use the system temporarily. Also the new iMIS content management allows staff to see an easy-to-understand dashboard of membership statistics in real time and the publishing of webpages is much faster than before.

About Reviewer

AMS Version:—

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Industry Type:—

Organization Type:—

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:1-3 years

Member Services/Finance Specialist

Reviewed on Jan 29, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Our company is currently using iMIS 20. We started using it about 2 1/2 years ago. We rely heavily on the automation capabilities iMIS 20 has. We use Task Centre to send out invoices on a nightly basis. We also use the past due automation to send emails to clients that are past due. We take full advantage of having Rise integrated into iMIS and use that as our CMS for our website. And because it is integrated, we also use Webformz so that clients can request certificates of insurance through the website. It has been easy to navigate through different areas. Our reseller, AASG, is always really helpful when we need them and gets to us in a timely manner. It is also very customizable. We are able to add fields that we use in our system.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

Flexable

Reviewed on Jan 29, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I have been working with iMIS for 12 years. If the system doesn't fit every one of your needs right out of the box, there is a lot of flexibility and there are multiple add-ons to fill any gaps. There is also the ability to create your own processes which makes the system even more user friendly. There is large support system with tech support and the users group. ASI did the original implementation and did a great job of listening to our needs and setting up everything to meet those needs. Great experience.

About Reviewer

AMS Version:—

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Primary Job Function: Technology

Number of Years Used:—

IMIS 20 Works

Reviewed on Jan 29, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Same reliability and solid system that works for us 24x7. Great product.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:4-7 years

Power User Likes It

Reviewed on Jan 29, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I'm in member services so I am involved deeply in the database details including data integrity, reporting, maintenance, etc. I've used iMIS for 9 years now and we're looking to upgrade soon. My vote is for my company to stay with iMIS.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

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Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:—

iMIS10: An old dog that did its job

Reviewed on Jan 28, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We've been an ASI client for almost 2 decades. We've been using iMIS 10 for more than a decade. While it's easy to hammer this tool because of its age, it was useful enough for its time. We have been able to run our business with it for a long time - probably longer than we should have. But the initial chatter about iMIS 15 was not encouraging, so we held back on updating the AMS and focused on other critical projects ( a new CMS, etc.)

About Reviewer

AMS Version:—

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Industry Type:—

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Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:—

AMS Falls short

Reviewed on Jan 28, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

ASI fell short with the integration of its public views and application. I don't find it very flexible to meet our ever changing needs. It seems you need a 3rd party plugin to enhance the functionality.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

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Primary Job Function: Technology

Number of Years Used:1-3 years

It may have been us, not our AMS

Reviewed on Dec 9, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS has proven difficult for our staff in terms of getting data out without having to go to a 3rd party vendor to set up reports. This may have been our own fault for creating custom fields and tables when we didn't have to. Many users find IQA to be a "cockpit" and not user friendly but I do feel like it is useful for those more comfortable with setting up reports and thinking about how data is stored. My recommendation depends on improvements in iMIS 20. I hear many great things about it and am currently researching the updates.

About Reviewer

AMS Version:—

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Primary Job Function: Other

Number of Years Used:Less than 1 year

iMIS is the worst form of AMS... except for all the others

Reviewed on Nov 17, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS does some things fairly well (events, AR) but the business model seems to require expensive consulting for any degree of complexity. Sometimes even seemingly incremental updates risk breaking customizations, requiring additional expensive consulting work. With that said, there are few competitors in the market, and the difficulty, expense, and uncertainty of migrating to a new system make it difficult for clients to seriously consider leaving, and despite any shortcomings it is still probably as good or better than most other AMS providers.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

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Primary Job Function: Technology

Number of Years Used:4-7 years

COO says NO

Reviewed on Nov 6, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

The support from imis is good but the local support is costly and inadequate.

About Reviewer

AMS Version:—

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Industry Type:—

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Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:Less than 1 year

We have had lots of issues with our AMS

Reviewed on Oct 17, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We upgraded to iMIS20 in 11/13. Since then we are still finding issue with the upgrade. We have had alot of customization done with this upgrade that we already had in place with the old version of iMIS. This took alot of your time and money to implement. I believe this should have already been included with the upgrade. We were told registrants would be able to edit their registration after they registered if they needed to with iMIS20 and that to date has not happened. Adding new accounts thru the website had to be totally customized and we are still finding issue with this. iMIS20 meets our needs and we have been using iMIS for several years now so decided to keep using it and going with the recommended upgrades. I just wish we new about all of the issues we were going to encounter before the upgrade was done so we were more prepared.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:Less than 1 year

Reports

Reviewed on Oct 17, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Agonizingly difficult. For a small association iMIS is to complex.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:—

Works great but it will cost you

Reviewed on Oct 15, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS is a great AMS but sometimes the need for customization does not justify the cost to do so. What many staff members think of as "should be routine" is not for some reason. But all in all it has saved us money and staff. We have been using iMIS since version 4 and it has proven itself to be robust and reliable. Our reseller is much more responsive than ASI it seems.

About Reviewer

AMS Version:—

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Industry Type:—

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Primary Job Function: Operations, Administration

Number of Years Used:—

Under Valued

Reviewed on Oct 15, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

While iMIS can be pricey from year to year when renewing licenses and such (3rd party add-ons) , I think the reliability of the back-end coding is what sets it apart. While not perfect it's a more stable product than some of it's closest competitors. Having been a dbase developer & working with a number of platforms and AMS's I think iMIS over the years has been a solid rock. For example when they upgrade or make a fix you don't have to worry too much about how it's going to affect your customizations. They've stayed true to there coding over the years & haven't tried to be all things to all customers. Once the end user(s) get's the system they are pretty much happy go lucky & aren't hesitant to use it. I'm really referring to the power users, the casual user will tend to back off & not want to deal with the nuances of the system but tend to have that "Oh" moment when reminded of the process. One of the things that users tend to stay away from are IQA's this is ASI's attempt to get a report writer in place. It's not very useful for the end users as they get confused, frustrated and don't use it. Quite frankly as a report writer I tend to use SSRS or Crystal reports rather than IQA's. Overall I still prefer to work with iMIS than some of the others.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:Less than 1 year

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