iMIS

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Reordering the Importance of our AMS in the tech ecosystem

Reviewed by Anonymous on Mar 17, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We're using iMIS 20. Yes, we love the internet of things but the flexibility of the platform continues to be a challenge. Our philosophy has been use the AMS as the source of all association data but with the need to aggregate diverse sources of data generated by other platforms...this no longer holds true. Thus the search is on for a more flexible AMS.

Response from iMIS on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:25,001-50,000

Industry Type:—

Organization Type:Individual Membership

Primary Job Function: —

Number of Years Used:8-11 years

iMIS 20 for small Association

Reviewed by Anonymous on Feb 1, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

iMIS20 has been very easy to use and integrates well with RiSE (iMIS website). Our Association is small and staff has taken to various views of the AMS well. There is a staff view via web that makes seeking information quick and basic. Back office or Desktop view is primarily what our staff uses. We have had challenges in not being able to fit into the iMIS bubble. Our Association needs are extremely specific and we didn't estimate the amount of add ons purchased, for the original product. If you have to "bend" for iMIS ie. changing working process', be prepared to purchase an add on produt. Be prepared to pay for any tweaks or improvements you need to the system. Prior to migrating to iMIS, also evaluate each departmental needs, from all coworkers/staff.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:1-3 years

AMS is difficult to work with

Reviewed by Anonymous on Jan 29, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We recently did an upgrade to the latest version of IMIS and have found that most of the OOB iParts do not meet our needs. More frustrating is that they cannot be customized without a lot of time and money. In addition we've found that a few new features are buggy and cannot be fixed without an additional upgrade which we didn't budget for. On the bright side there is a bit more flexibility in how members view their experience.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:4-7 years

Good AMS but Still Behind Everyone Else

Reviewed by Anonymous on Jan 28, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

WeÃre currently on iMIS 15.2 and looking to upgrade to version 20. After seeing demonstrations itÃs nice to see theyÃve made improvements, but it still seems like theyÃre playing catch up with the rest of the field. RISE looks like a nice feature but other solutions have been doing that already. Also, itÃs disappointing to see features available with other solutions that iMIS still cannot do. ItÃs seems like with version 20 they tried to focus and offer a multitude of modules versus improving upon the ones that they currently have. Customer Service: While ASIÃs customer support is included with your licensing, it can be frustrating at times to get answers from them. Their customer support is halfway across the world and trying to get a timely response can be frustrating. Also, sometimes itÃs easier to speak with someone over the phone rather than just via an email ticket. While our iMIS reseller charges us for support, they are more responsive than ASI and thatÃs why I rated this 4 stars. Ease of Use: While some parts, such as the customer module, are easy to use there are others that need to see a definite improvement. The reporting tool (IQA) isnÃt user-friendly and you definitely need to have some training. From what we found, some joins (more specifically left joins) donÃt work and you need to have someone build a view in the SQL database in order for reports to work the way you want it to. Reliability: It works as intended once you know the limitations of the different features and how they are intended to work. Customization: Creating custom user defined tables and options are pretty easy once youÃve done it once. Currently, weÃre trying to explore are different membership dues models and one of the things that iMIS still lacks is the ability to implement month-to-month or automated billing.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:8-11 years

iMIS a software from the Past

Reviewed by Anonymous on Jan 26, 2016 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

In Today's world imis doesn't stand a chance, it doesn't play with other 3rd party tools as well as it should, and it can't do the job of these tools as well as it claims.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:12-14 years

iMIS Shoud Be Named It's A Miss

Reviewed by Anonymous on Oct 23, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Have used (2) separate versions of iMIS--15.1 and 20 and 20.1. We needed to upgrade to 20.1 to receive some of the meetings features that were promised would be available in 20, and this was 6 months after upgrading to 20! iMIS isn't a user friendly platform for data retrieval, is not intuitive on how to use (this is my fourth AMS), and requires an extensive knowledge of SQL to be able to correct issues. You need to belong to a separate organization (NiUG) in order to get any real customer support--and this is a community of other users of the AMS. There is an average of (7) to (10) emails per day from other users asking for assistance on various issues they are having and looking for help from other victims.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:4-7 years

iMIS - Reinventing itself

Reviewed by Anonymous on Oct 21, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

This product has come a long way since its early days. You can do so much without having a wed design and development team on staff it is amazing.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: —

Number of Years Used:15-20 years

Very Outdated

Reviewed by Anonymous on Oct 6, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I only used IMIS for a short period of time in 2012; however it was very outdated and not user friendly. We had one individual in our office was extremely proficient but the rest of us relied heavily on her knowledge to setup events and customize the database. IT was not a web based program so when we went to conferences and offsite events it was difficult to handle registrations. It usually resulted in paper registrations and processing credit cards through an outside merchant and when we returned to the office inputting the registrations manually into IMIS.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

iMIS is a great AMS - for the 20th century

Reviewed by Anonymous on Sep 30, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Times they are a changing, but not iMIS. No one has given them the memo that today's world is about products designed for customers (internal and members). Instead, iMIS still operates using the business model of "you take what we give you and you like it". And god forbid if you do want to customize, you have two options, worse and more worse: (1) spend more on modules; (2) pay an iMIS reseller for a solution that isn't easy to use, often breaks down and does so at $190/hr of your money! And guess what, if the reseller doesn't deliver on time or on budget, too bad for you, since you have no choice but to use an authorized reseller. How about a new world (i.e. what other vendors now offer) where - the platform is updated frequently (at least once a year) and those upgrades are pushed out to customers at NO ADDITIONAL CHARGE! - customer service is provided at no additional cost for simple product fixes and solutions. - customer interfaces (both on back end and for members) that actually are easy to use. - you don't need a PHd in AMS systems to operate?

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Marketing

Number of Years Used:12-14 years

iMIS 15

Reviewed by Anonymous on Sep 16, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Our organization has been with iMIS for 15 years. We have very complex company based membership which requires customized account management and billing. ASI and our reseller, ISG Solutions, have done a great job meeting our needs over the years.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:15-20 years

Promised the Moon, Still Waiting

Reviewed by Anonymous on Sep 16, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We thought we put together a masterful RFP with detailed specs and iMIS promised that everything we wanted was included. Our illusions were dashed when, after we bought iMIS, the support team told us that was just "sales talk." We've spent years and megabucks on customization to get what we need and still find we have some glaring issues with functionality, reporting, and ease of use. Routines that ought to be automated require too much manual effort. Access and consistency are problems. The quality of member service is affected because our call center staff have to fumble with cumbersome navigation. Productivity is adversely affected. The data is there but the average user can't figure out how to write a report to get what they need out of the system, despite expensive training. We like that iMIS is continuously improving the product and adding new features. We paid a lot for the support plan so that we could take advantage of these upgrades, but because of all our customization now the service fees to implement an upgrade are prohibitively expensive. Feels like we will never get there.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Finance

Number of Years Used:4-7 years

A good starting AMS

Reviewed by Anonymous on Sep 8, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

An AMS that has a lot of features an association needs. Customization will require technical team. A lot of testing needed before an upgrade especially if you have integration setup with other systems. Hosting and support team respond to your queries in a timely manner. A great community. Lots of users sharing knowledge in the users portal.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:1-3 years

Frustration all around

Reviewed by Rob McVay on Sep 1, 2015 - Archived Review

Customer Service

Ease of Use

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Customization

We have used iMIS for about 12 years starting with version 10 and now using version 15. We have never really been happy with the system, but kept using it because we have invested so much time, money and energy. When upgrades come along, we are convinced this will solve all our problems, but so far, we still continue to be disappointed. We're at the point now of looking at whether we want to upgrade to 20 or go through the painful process of scrapping our investment in this and looking at something else. We are a small staff with no IT support staff in-house and we have come to believe that this product is better suited for larger associations that have the staff time to dedicate to it.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:12-14 years

Does not work for our organization any longer.

Reviewed by Anonymous on Aug 25, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We presently are users of iMIS 15. We have had the system in place for many years, and simply have grown out of it. It no longer can meet the needs of the organization and what we are doing strategically going forward. For organizations that are smaller and have simple requirements, it will more than likely do the job.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:4-7 years

IMIS IS reliable, but don't customize

Reviewed by Anonymous on Aug 25, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I have used IMIS at two different associations (10 and 15). I have also used Personify (when it was TMA Resources) and a simple ACCESS-based custom system. IMIS works well as long as you do not over customize it. If you over customize it, it is hard to upgrade and the reporting is more difficult. I don't love IMIS, but I didn't find Personify any better. If you are trained well, it is a solid system and does all the typical AMS systems well. It also allows a lot of integration with other uses (meetings, accounting, etc.). However, if you are a smaller association or company-based with less contacts, I am not sure IMIS is worth the extra cost. More important than the AMS you choose is staff training. I have found at all the associations I have worked at that the staff uses the AMS less and less over time due to staff turn-over and increasing workload. They start keeping separate databases, because it seems easier/quicker. In the long run, you end up with an under-utilized AMS and fragmented contacts/data. The management must make it clear that separate databases is not tolerated and refresher AMS training needs to be conducted to make sure all staff knows how to use the system. Association live and die by the data they have on their members and prospects. Employees have to be reminded of this constantly or you have an expensive AMS that is way under-utilized.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Survey, Research

Number of Years Used:4-7 years

iMIS works - if you have the right support

Reviewed by Anonymous on Aug 25, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We have used iMIS at our association for many, many years. We are not on the current version but looking to make that upgrade soon. From my perspective in the financial role, iMIS is set up and has been for many years to give me the information that I need. I can run commission reports, dues adjustments, custom reporting, etc. all with reports that our consultant has set up. That is the key to using iMIS in my opinion - having a good partner who is an iMIS consultant and can set up all the crystal reporting and specific searches for you. I believe this has been a lifesaver for our organization as no one here is an "expert" on this software and we can't really do anything new without consulting our external consultant to have him do the work/setup for us. From a membership and communications perspective, it is certainly lacking. There isn't really a place in iMIS 15 that we are aware of that allows for tracking sales leads, prospecting, etc. from the sales side, other than just putting it in the "notes" section. We'd also like integration with our communications methods to see which members are actually reading out emails, which are participating in calls and committee meetings, etc. It seems that all of this can be done within the "notes" section, depending on how reliable and consistent your staff is in inputting the data. However, there is no integration to make these simple tasks easier and more automatic / less manual. This would be our biggest aggravation with iMIS. We have used it for many years but we feel like we are leaving membership money on the table because we can't use the AMS as it should be used to communicate between departments and keep our sales/communication efforts focused and adding value. We are using version 15 and we have seen some of the iMIS 20; however, there still seem to be some of these areas of our focus that aren't addressed with the upgrade, or are still in the process of being figured out by the ASI team.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:Less than 1 year

Imis review

Reviewed by Anonymous on Aug 18, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Very disenchanted with prior versions, but iMIS 20 gives me light at the end of the tunnel. Having a web client makes a ton of difference. But more importantly we found a really good re-seller and integrator that makes a world of difference.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Technology

Number of Years Used:8-11 years

A Powerhouse, but only if you have the staff resources

Reviewed by Anonymous on Aug 13, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

IMIS can do everything you can possibly need. But only if you have the staff and money to make it happen. The out of the box solution requires a lot of customization and creating and running reports is not simple. You need to have someone on staff with a good working knowledge of SQL and who can dedicate a fair amount of time to programming to have it complete more advanced functions. IF you can do this, IMIS a an amazing product that is highly reliable, well thought out, and meets pretty much every need I've been able to come up with for it.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:8-11 years

It works. We still want more though.

Reviewed by Anonymous on Aug 10, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I've worked with iMIS at two different associations and there are always issues with reporting. It seems the vendors are the only people who are able to set up reports/IQA, but fail to let us know how we can adjust them ourselves. Anything requiring the vendor's expertise is something the office wants to avoid because the costs are astronomical (from what I hear). Have an issue with iMIS? Don't worry, all you need to do is upgrade and then you can do it all! (I've heard this for the last two versions and am hearing it again. I'm about to encourage my assn. to get over the sticker shock of a different AMS, as it will end up costing that much to upgrade iMIS and deal with the issues that will arise from that and the vendor bills to fix it all. Again.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

IMIS the days when things were simple!

Reviewed by Anonymous on Jul 24, 2015 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Preface -- several years back our association fell way behind in upgrading our system, choosing instead to build customized Access programs, CMS, Macros, and other tools tied to multiple databases that created a vast spaghetti bowl of technology. The longer we waited the harder it was to upgrade. We upgraded our system to IMIS 20.1 in February of 2014 after approximately 1 year of prep work. We contracted with a 3rd party IMIS reseller to guide us through the process. IMIS 20 offers so many more features than what we were using so it has been exciting to think about the vast possibilities. It also has a number of 3 party apps that can plug into the main database. Honestly, I think our group all thought the process was going to be easier than it has been. The IMIS tools (task center, CSA, IQA, RiSE, etc) all require a great deal of Developer-type knowledge to effectively implement. Our team has spent the last year becoming trained and certified, but we still have a lot to learn and a lot to do to have the system we desire and our members expect. ASI has come a long way over the last 4 years in their products, but I would say the business model is not customer friendly. Third party customization costs $250 per hour and to do anything quickly you're almost forced to pay this. The modules are great, but between the additional costs to install and the licensing fees associated with each module, our base technology budget using IMIS is becoming quite substantial. Overall, the jury is still out on how we rate IMIS 20 - we are still building the desired system and haven't been able to experience the full benefits of the application's purchased/built because our developers have to touch all of them in some way. We battle priorities and spend quite a bit of time planning and prioritizing. We hope when its all done, we'll be state-of-the-art in Association technology. But after more than 2 years, we're still about average and way below our own expectations.

Response from iMIS on [Date of Response]

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Marketing

Number of Years Used:15-20 years

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