ACT!

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ACT!

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Not suitable for modern association challenges

Reviewed by Anonymous on May 29, 2020 - Archived Review

Customer Service
Ease of Use
Reliability
Customization

act! decided to cut our "perpetual" license with virtually no warning. Other than that, the system is a basic CRM that does not connect to anything. You cannot customize it beyond adding custom data types (columns). There's a little too many menus and buttons without much explanation, but overtime you grasp the basics quite easily. For an association that is very small and just needs a very simple contacts management system, this may work. But do not expect this system to address any modern-day customer/member relationship needs. 

Response from ACT! on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:2013 Premium

Membership Size:1,001-5,000

Industry Type:Government

Organization Type:Trade Membership

Primary Job Function: Technology

Number of Years Used:1-3 years

Review by 20 Year user of ACT

Reviewed by Anonymous on Nov 22, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
As a relatively inexpensive package, ACT has great value for a small business user. When combined with a subscription to Hand Held Contacts, it provides ideal integration with your phone. Works well with Outlook and a PC environment. We have used it as a database for an Association for many years, without the sales/prospecting component.

Response from ACT! on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Education

Organization Type:—

Primary Job Function: Professional Development, Credentialing, Knowledge Management

Number of Years Used:15-20 years

ACT!

Reviewed by Anonymous on Dec 19, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We have used ACT! for over 20 years. It is easy to use to tract membership information and can be customized by inserting your own fields. It works well with Outlook. The biggest problem with ACT! is what it doesn't do - interface with QuickBooks. As a result we must track our members in both ACT and QuickBooks. While we can track registrations in ACT! we cannot invoice for them within ACT! The software is upgraded on an annual basis but purchasing the upgrade is not mandatory. We upgrade once every 2-3 years. The software is affordable for a small association

Response from ACT! on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:—

We just put our AMS in time out.

Reviewed by Anonymous on Oct 10, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
My organization currently uses Act (version 6.0). I believe there is a newer version available, but at this time we are deciding not to go forward with the upgrade. Act itself seems a bit dated in general, and using it is not intuitive. There are a lot of steps needed to pull reports, etc. Active members and cancelled members are also kept in two separate areas, so you have to open up different lists to make these searches. In my opinion, I would prefer to be able to do look for current and past members all within the same place. Again, we are using an older version so this is something that could possibly have been fixed.

Response from ACT! on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

Do not use ACT

Reviewed by Anonymous on Jan 28, 2014 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
I inherited this CRM when I started at my current association. It's more for tracking leads NOT having accounts and account history. The price is very attractive at first, but anything beyond the basic customization of tables requires that you purchase an additional add-on to do. I am all for being "creative" and having to "gerry rig" solutions when there is no money to be had, but this is TRULY a penny rich pound foolish decision for any Association or AMC to go.

Response from ACT! on [Date of Response]

Fonteva is a software company whose mission is to empower associations with innovation and flexibility. Fonteva delivers future-ready solutions with the most flexible, scalable, and responsive apps in the cloud. Their flagship software, Fonteva for Associations, is the first true-cloud Association Management Software (AMS) and is built on the Salesforce platform.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Communications, Public Relations, Publications

Number of Years Used:—

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